Housing Officer

Role: Neighbourhood Services Manager (Internal Job Title)

Hours: 35 hours per week

Salary: £32,936 to £41,170 per annum (salary offered dependent experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.

We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone in order to work out and about on your patch, from home and in our offices.

Contract: Permanent

Location: London Southeast (Bexley, Bromley and Greenwich) - agile working, with contractual base, Pollards Hill, Mitcham.

We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone in order to work out and about on your patch, from home and in our offices.

Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.

In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.

What you’ll be doing:

• Conducting regular estate inspections and monitoring cleaning and gardening contracts
• Managing tenancy and leasehold queries in line with service standards
• Ensuring managing agents deliver value-for-money services
• Taking prompt enforcement action on ASB and tenancy breaches
• Supporting new tenants and shared owners through sign-ups and onboarding
• Handling complaints and ensuring compliance with the Housing Ombudsman Code
• Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord

What we’re looking for:

• Strong knowledge of tenancy and leasehold management
• Experience in handling ASB and community engagement
• Excellent communication and problem-solving skills
• You’ll have excellent time management skills with an ability to manage a complex caseload whilst adhering to important deadlines
• A relevant housing qualification (or willingness to work towards one)
• A full UK driving licence and access to transport

If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.

For more information, please take a look at the job description: Neighbourhood Services Manager.pdf

Our Values:

Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.

Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.

Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Why join us?

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Are you ready to explore the incredible benefits we offer? In this engaging clip, we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you (youtube.com)

Interested? We’d love to hear from you!

If you think this role is a good fit for you and you're ready to make a difference, please fill out the online application form on our website by 11pm on Sunday 7 June 2026. We will reach out via email if we would like to invite you for an interview.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Interview Date: Interviews will take place on 16^th & 17^th June, in-person at our Head office in Dartford, Kent.

You’ll join us on 3 August 2026 and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.

We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.