Head of Communications

Head of Communications

Salary: £64,484 - £80,605 per annum (dependent on experience)

Location: Hybrid Working | Dartford, Kent

Contract/Hours: Permanent, full time (35 hours per week)

Lead communications that make a difference

Some communications roles are about managing channels. Others are about managing reputation. This one is about shaping an organisation.

At Moat, we're entering an exciting new chapter. We've launched a bold corporate strategy, refreshed our brand and website, introduced our Moat Offer and are preparing to launch a new repairs service. As we continue to evolve, we're looking for a visionary Head of Communications to help us tell our story, strengthen our reputation and lead a talented team through a period of growth and transformation.

This is an opportunity to take on a highly visible leadership role at one of the UK's leading housing associations. You'll be a trusted advisor to senior leaders, a champion for clear and purposeful communication, and the driving force behind how we engage colleagues, customers, stakeholders and the media.

If you're a strategic communications leader who thrives on influence, enjoys solving complex challenges and wants to make a genuine social impact, we'd love to hear from you.

Why this role?

At Moat, communication isn't simply about sharing information. It's about building understanding, inspiring confidence and helping people thrive.

As Head of Communications, you'll have the opportunity to:

• Shape the communications strategy of a purpose-driven organisation that makes a real difference to people's lives
• Lead and develop a high-performing, ambitious communications team
• Influence decision-making at the highest levels of the organisation
• Drive innovation across internal, external and digital communications
• Lead high-profile media and reputation management activity
• Play a key role in navigating organisational change and transformation
• Ensure customer and colleague voices are heard and reflected in everything we do.

To read more about this role, please check out our recruitment pack here: https://www.moat.co.uk/media/iimjeare/head-of-communications.pdf

We want you to feel confident from the moment you join us. That's why we offer a monthly corporate induction programme joining Moat on the first Monday of each month, bringing together new colleagues from across the business. During your first week, you'll have the opportunity to meet fellow new starters, learn about our organisation, values and strategy, and begin building relationships that will support you throughout your career with us.

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Sunday 26 July 2026. If we’d like to invite you for an interview, we’ll reach out via email.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk