Empty Homes Assistant

Role: Empty Homes Assistant

Salary: £23,725 to £29,656 per annum (salary offered dependent on experience)

Hours: 35 per week, full time

Contract: Fixed term to December 2026

Location:  Mariner House, Dartford office

At Moat, we believe everyone deserves a safe, well‑maintained place to call home. Our Empty Homes team play a vital role in making that happen - getting properties ready to let quickly, safely and to a high standard.

We’re now looking for an organised, proactive and detail‑focused Empty Homes Assistant to support our Empty Homes service and work closely with colleagues across Allocations and Lettings. If you enjoy juggling priorities, keeping systems up to date, and knowing your work makes a real difference to customers, this could be the role for you.

What you’ll be doing:

• Supporting the Empty Homes team with day‑to‑day administration, ensuring targets are met and processes followed in line with Moat policies
• Updating systems and maintaining accurate records on CRM and other databases, ensuring information is accessible, compliant and up to date
• Collating information from contractors regarding void works and health & safety compliance, and recording this accurately
• Raising or supporting the raising of void works promptly to minimise financial loss
• Assisting with the post‑inspection processes, sharing reports with contractors, tracking works to completion, and ensuring evidence is stored correctly
• Supporting the “ready to let” process, making sure void packs include all required compliance documentation
• Raising or supporting recalls, snagging and additional works, using clear detail and accurate coding
• Working closely with the Lettings team to resolve post‑sign‑up issues relating to void works identified at move‑in

For further information, please read our job description here: Empty Homes

What you’ll bring

• Confidence using Microsoft Office, particularly Word and Excel
• Experience in an office administration role, with strong organisation, time management and prioritisation skills
• An awareness of void processes, ideally within social housing or a similar environment

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Tuesday 12 May 2026. If we’d like to invite you for an interview, we’ll reach out via email.

You’ll join us on the first Monday of the month and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk