Moat Foundation Support Officer – Social Value

Moat Foundation Support Officer – Social Value

Salary: £12,684 - £15,854 per annum plus a Car Allowance of £932 per annum

Location: Flexible working across any of our offices in Kent (Ashford or Dartford), London (Pollards Hill) or Essex (Maldon) and working from home

Contract: 2 year fixed term

Hours: 14 hours per week, worked flexibly over one, two or three days

Moat Foundation are committed to creating meaningful social value through our partnerships, contracts, and community investment work. We are looking for a proactive and detail‑focused Support Officer to help us raise the standard of customer benefit achieved through our supply chain and strategic relationships.

If you are passionate about social value, collaboration, and creating tangible community impact, this role offers an exciting opportunity to make a difference.

About the Role

As our Moat Foundation Support Officer (Social Value), you will be central to ensuring that social value commitments translate into real benefits for our customers and communities. You’ll support procurement activity, contract management and stakeholder engagement, while leading on the collection, coordination and presentation of social value data and impact reporting.

You will:

• Administrate our social value workstream through all stages of procurement to maximise customer benefit from supply chain commitments.
• Provide administration and management support to supply chain contract management meetings, enhancing the delivery of social value outcomes.
• Lead the administration of our supply chain social value forum, building strong, positive relationships across stakeholders and supporting innovative collaborations.
• Lead on social value reporting, collating relevant data and evidence to demonstrate customer-focused impact, and using communication tools to promote our achievements.
• Support the development of effective partnerships with housing associations, industry professionals, funders, and project partners to identify new opportunities.
• Provide insight, research and information that deepens our understanding of customers and communities, enhancing the Moat Foundation Delivery Plan.
• Maintain local and practical knowledge of our Hubs and regions, providing hands-on support where required.
• Support local teams by collecting accurate data, photos, case studies and success stories that evidence the impact and development of the Hub offer.

You’ll have:

• Excellent communication and administrative skills, with an understanding of Social Value or the housing sector.
• A passion for excellence and the ability to inspire community volunteers, colleagues and partners.
• Strong verbal and written communication skills, with an ability to confidently represent Moat Foundation to a variety of audiences.
• Good numeracy, literacy and computer skills, with the ability to use MS Office (Outlook, Word, Excel) and produce clear, concise reports informed by data.
• Ability to work independently and collaboratively, using initiative and creativity to tackle community issues with tailored solutions.
• Experience in frontline customer service, stakeholder relationships, data collection and reporting.
• Access to your own car.
• A willingness to work outside of standard office hours, including evenings and weekends, to meet community needs.

To read more about this role, please view our job description here: moat-foundation-support-officer.pdf

Why this role matters

Moat Foundation exists to open doors to better lives.  We achieve this by Including customers in community, especially the most vulnerable and challenged, Investing in customer skills, confidence and wellbeing, and Increasing resources that customer can use to build their lives.  As a Support Officer for Social Value, you’ll be right at the heart of this mission as you ensure customers have access to life-changing resources.

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Monday 20 April 2026. If we’d like to invite you for an interview, we’ll reach out via email.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk