Moat Foundation Support Officer - Community Investment

 Moat Foundation Support Officer – Community Investment

Salary: £6,342 - £7,927 per annum plus a Car Allowance of £466 per annum

Location: Flexible working across any of our offices in Kent (Ashford or Dartford), London (Pollards Hill) or Essex (Maldon)

Contract: 2 year fixed term

Hours: 7 hours per week, worked flexibly over one or two days

Make a real difference in our communities. Help us grow a volunteer movement that changes lives.

Moat Foundation are dedicated to empowering individuals and strengthening the communities we serve. We are looking for an enthusiastic and relationship focused Moat Foundation Support Officer to help us deliver our vision, deepen our community impact, and lead the development of a thriving community volunteer programme.

If you are passionate about people, community‑led change, and building strong partnerships, we’d love to hear from you.

About the Role

As our Moat Foundation Support Officer (Community Investment), you will play a key part in supporting the delivery of the Moat Foundation Delivery Plan. You’ll help build strong stakeholder relationships, gather valuable insights, and ensure we communicate our impact effectively. A key focus of this role will be driving the development and coordination of our community volunteer programme, helping us unlock the power of volunteering across our Hubs and regions.

You will:

• Lead on collating and presenting high-quality stakeholder reports that demonstrate the impact of the Moat Foundation Delivery Plan.
• Drive the development, organisation and promotion of our community volunteer programme.
• Support the creation and coordination of internal and external communications.
• Provide insight, research and information that enhances our understanding of our customers and communities, strengthening the impact of our work.
• Maintain strong, practical knowledge of our Hubs and local areas, providing on-the-ground support where needed.
• Work with local teams to gather accurate data, photographs, case studies and success stories that evidence our impact and inform future development.
• Support the development of effective stakeholder relationships including other housing associations, funders, industry professionals and project partners.

You’ll have:

• Excellent communication and administrative skills, with an understanding of Community Investment or the housing sector.
• A passion for excellence and the ability to inspire community volunteers, colleagues and partners.
• Strong verbal and written communication skills, with an ability to confidently represent Moat Foundation to a variety of audiences.
• Good numeracy, literacy and computer skills, with the ability to use MS Office (Outlook, Word, Excel) and produce clear, concise reports informed by data.
• Ability to work independently and collaboratively, using initiative and creativity to tackle community issues with tailored solutions.
• Experience in frontline customer service, stakeholder relationships, data collection and reporting.
• Access to your own car.
• A willingness to work outside of standard office hours, including evenings and weekends, to meet community needs.

To read more about this role, please view our job description here: moat-foundation-support-officer.pdf

Why this role matters

Moat Foundation exists to open doors to better lives.  We achieve this by Including customers in community, especially the most vulnerable and challenged, Investing in customer skills, confidence and wellbeing, and Increasing resources that customer can use to build their lives.  As a Support Officer for Community Investment, you’ll be right at the heart of this mission as you ensure customers remain at the centre of all we do.

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Monday 20 April 2026. If we’d like to invite you for an interview, we’ll reach out via email.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk