Hub Officer

Hub Officer

Location: Pollards Hill Hub in Mitcham

Hours: Working 14 hours per week – Wednesdays 9am to 5pm with flexibility on how the other 7 hours can be worked across the week (this may include some evenings) – to be discussed at interview

Salary: £10,850 - £13,562 per annum (salary offered between this range, dependent on experience) plus a Car Allowance of £932 per annum

Contract: 12 month fixed term contract

Make a difference every day within your local community!

Are you passionate about helping people feel healthier, happier and more connected? Do you love bringing ideas to life and working with people?

If so, we’d love to hear from you! We’re looking for a friendly, motivated and community‑minded Hub Officer to join the Wellbeing Studio in Pollards Hill. This is a hands-on role where no two days are the same and where you’ll see the positive impact of your work every single day.

About the role

As our Hub Officer, you'll be at the heart of community life in Pollards Hill. You’ll help deliver a wide range of activities for children, young people, adults and older residents - supporting wellbeing, confidence, skills and social connection.

You’ll work closely with our Senior Hub Officer, the Pollards Hill Community Committee (PHCC) and Moat Foundation to create a welcoming, safe and inspiring space for everyone.

What you’ll be doing

• Deliver activities and programmes that help residents improve their health, wellbeing, confidence and skills.
• Support customers of all ages to get involved, feel included and build positive networks.
• Work alongside the Wellbeing Studio team, PHCC and local partners to co-create a customer-led programme.
• Develop engaging, outcome-focused sessions shaped by community needs.
• Build partnerships, spot opportunities and contribute to projects that enhance lives in Pollards Hill.
• Capture data, stories, photos and case studies (in line with governance guidelines) to help us reflect the real impact of our work.
• Contribute to the smooth running of the hub, including volunteer support and occasional events.

To be read more about the role, please view our job description here: hub-officer-pollards-hill.pdf

What we’re looking for

• Experience of engaging children, young people and adults in community or wellbeing activities.
• The ability to listen, empathise and build trust with our customers.
• Strong communication skills - confident engaging people in person, in writing and verbally.
• Good numeracy, literacy and IT skills (including Outlook, Word and Excel).
• The ability to work both independently and as part of a team, including alongside volunteers.
• A creative, adaptable and solution-focused approach to delivery.
• Flexibility to work some evenings and weekends to support community needs.

It would be great (but not essential) if you also have:

• Local knowledge of Pollards Hill and the issues affecting residents.
• Access to a car with business-use insurance.
• An understanding of housing policies, safeguarding and confidentiality.
• Experience planning events and community activities.

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.
• Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Wednesday 22 April 2026. If we’d like to invite you for an interview, we’ll reach out via email.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk