Senior Hub Officer

Role title: Senior Hub Officer

Location: Pollards Hill, Mitcham

Salary: £26,335 to £32,918 per annum (salary offered dependent on experience) plus ECUA of £1929

Hours: 28 hours per week

Contract: 12 month fixed-term contract

At Moat Foundation, we believe strong communities help people thrive. As the community investment arm of Moat, we support customers facing challenges such as financial hardship and ill health, helping them build skills, confidence and connections within their local communities. Through our Community Investment Fund (CIF), we invest in projects that make a real difference to residents' lives. This role is based within the Wellbeing Studio in Pollards Hill, funded by the Pollards Hill Community Committee (PHCC), which provides a range of health and wellbeing support to customers and residents across the local community.

We're looking for a proactive and enthusiastic Senior Hub Officer who is passionate about community investment and understands the positive impact that health, wellbeing and community connection can have on people's lives. In this rewarding and varied role, you'll lead the day-to-day operation of the Wellbeing Studio, developing opportunities that bring people together, improve wellbeing and respond to local community needs. Working closely with residents, volunteers, partners and stakeholders, you'll help create a welcoming and inclusive environment where people can access support, build confidence and develop stronger community links.

What you'll be doing

• Leading the day-to-day delivery and operation of the Wellbeing Studio.
• Developing and coordinating activities, projects and events that promote health and wellbeing.
• Building strong relationships with residents, community organisations and local partners.
• Coordinating volunteers, project officers and partner organisations delivering services within the Studio.
• Identifying community needs and helping shape services that create positive outcomes.
• Supporting the effective delivery of community investment initiatives and funding programmes.
• Monitoring outcomes and demonstrating the impact of projects and activities.
• Ensuring the Studio remains a welcoming, safe and inclusive space for everyone.

What we're looking for

• Experience of delivering community development, engagement or investment activities.
• A genuine passion for improving outcomes for individuals and communities.
• Strong communication and relationship-building skills.
• Experience coordinating projects, activities or services involving multiple stakeholders.
• The ability to work independently, use initiative and manage competing priorities.
• Experience working with volunteers and community partners.
• A flexible, collaborative approach and commitment to providing excellent customer service.

Qualifications and knowledge

• GCSEs (or equivalent) including English and Maths.
• A qualification in community development, housing, health and wellbeing, youth work or a related discipline is desirable.
• Knowledge of community engagement and partnership-working approaches.
• Good IT skills, including Microsoft Office applications.

About us

Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve.

As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers

Our values

Own it: We take responsibility for our actions and deliver on our promises.

Better together: We believe in the power of collaboration to achieve greater outcomes.

Lead by example: We set high standards and inspire others through our commitment to excellence.

Be the change: We embrace innovation and proactively address challenges.

Why join Moat?

As an experienced professional, you'll have the opportunity to:

• Make a real impact in our communities.
• Work with a supportive and passionate team.
• Enjoy competitive salaries and generous leave.
• Benefit from numerous personal and professional development opportunities.

Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.

For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)

How to apply

If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Sunday 11 October 2026. If we’d like to invite you for an interview, we’ll reach out via email.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk