Family Support Administrator

Who we are:

The National Autistic Society is the UK’s leading charity for autistic people. Since 1962, we’ve been transforming lives, changing attitudes and helping to create a society that works for autistic adults and children.

We transform lives by providing support, guidance and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Autistic people turn to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.

We change attitudes by improving public understanding of autism and the difficulties many autistic people face. We also work closely with businesses, local authorities and government to help them provide more autism-friendly spaces, deliver better services and improve laws.

We have come a long way but it is not good enough. There is still so much to do to increase opportunities, reduce social isolation and build a brighter future for people on the spectrum. With your help, we can make it happen.

Our Family Support Services  

We have an exciting opportunity to significantly expand our existing Surrey Family Support team to provide early intervention services for parents and carers of autistic children and young people in the county, whether or not they have a diagnosis.  

We work directly with parents and carers to provide practical and emotional support to enable the development of their knowledge and understanding, and equip them with the tools they need to be able to support their child’s needs.  

We do this by;  

Providing autism specific courses and workshops, covering topics such as behaviour, communication and sensory needs. 

Providing 1:1 face to face appointments for families of children with more complex needs or whose unique family circumstances require more intensive or ongoing support. 

Providing monthly drop ins to enable access to services to families as soon as they need it. 

Providing opportunities for families to develop their skills together, and enjoy time together in an autism friendly and supportive environment. 

*Please note that this service will work primarily with the parent and carer, not with the child or young person themselves.  

Who we are looking for: 

A Family Support Administrator with exceptional communication and organisational skills, to support our expanding Surrey Service. You’ll be working closely with a team of up to 8 Family Support Coordinators, providing them with the administrative support they need to provide a service to parents and carers of autistic children and young people.

You will be resilient, supportive and sensitive towards the needs of autistic people and their families, and personable, being able to build relationships with our internal and external stakeholders.

• This position is offered at 21 hours per week.
• Previous experience of administrative work in a professional capacity is essential, preferably in a health or social care setting.
• Experience of working with online systems, databases and Microsoft packages is essential.
• Qualifications at GCSE level for Maths and English is essential.
• An understanding of the needs of autistic children, young people and their families is desirable.
• Additional training and support will be provided.

We offer

• Excellent training and development programme
• Career progression opportunities
• Enhanced overtime. Additional payments for sleep-in and on call.
• Access to a 24-hour Employee Assistance counselling programme
• Competitive pension scheme
• 33 days annual leave (incl. Public Holidays)
• Access to our benefits portal - online staff discount scheme for a range of benefits for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple, Nando's and loads more!
• Cycle to work scheme
• Headspace membership for yourself + 3 friends/family members - Headspace is a global leader in mindfulness and meditation
• Occupational sick pay
• Salary Finance - Our charity partner offers Salary Finance loans as a financial wellbeing benefit for our staff.
• Eligibility for Blue Light Card
• Join the Team Scheme - Refer a friend and receive £200!
• Level 1 membership to Healthcare Cash Plan for all permanent staff!
• We are excited to announce up to 14 new benefits which launched in April 2023 including private health and dental insurance

This position is being offered as a fixed term until 31st March 2027.

The position is 21 hours per week

Salary: £12,689.04 + £499 location allowance

For more information about this job please contact Joanne.BartonWarner@nas.org.uk

Please click here for a copy of the job description.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism or Asperger syndrome. 

The NAS is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks. 

We are passionate about supporting autistic people into work, and particularly welcome applications from autistic people. We help autistic people from all backgrounds and strive to represent the same diversity in our staff and volunteers. We particularly encourage applications from people from all minority groups, who are currently under-represented in our workforce. Together, we can create a society that works for autistic people.