Microsoft Project Specialist

Location: Derby HQ

Contract Type: Full-time

Specific Hours: 40 hours per week

Microsoft Project Specialist

We have an exciting and unique opportunity for a Microsoft Technical Specialist to join our friendly and dedicated team of Engineers at Node4. You will be responsible for delivery of complex projects to our customers. This role also requires discussion with the customer to determine the exact requirements, and then deployment of the relevant solution. Post deployment, the Specialist will handover the system to the Support team but may be called upon for assistance for any complex issues.

 

This role is varied and requires people with a logical approach and the ability to quickly learn new systems and solutions.

 

What will you do?

  • Deployment of customer solutions, from order receipt through to handover to support
  • On-boarding new technologies and solutions
  • Troubleshooting issues using several management systems and packet captures
  • Assisting with technical queries from our customers (2nd and 3rd Line Support)
  • Maintaining, updating and supporting internal and customer equipment
  • Provide and promote a professional, high quality, customer focused service to our customers and partners

 

What will you bring?

  • Experience of installation and configuration relevant solutions. 
  • Strong knowledge of Microsoft technologies (M365/O365, Office, Teams, Azure, etc) would be a key advantage.
  • Knowledge of Cisco Collaboration tools
  • Knowledge of SIP and VoIP technology would be beneficial, but not essential.
  • Ability to debug solutions using packet captures
  • General IP networking skills
  • Ability to communicate well with customers, in particular translating technical information into language used by non-technical people
  • Flexibility and willingness to embrace new technology
  • Analytical and customer focused
  • High attention to detail

 

Why join us?

Recognised as one of the UK’s 100 Best Workplaces™ by Great Place to Work®, Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.

 

We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration and security. This enables us to help UK businesses in every sector do more in the digital age.

 

Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers – and one another.

 

N4Engage is the Collaboration division of Node4. As a result of our continued year on year growth we need to expand our team and are therefore looking to recruit an additional Collaboration Project Engineer. 

We have an exciting and unique opportunity for a Microsoft Technical Specialist to join our friendly and dedicated team of Engineers at Node4. You will be responsible for delivery of complex projects to our customers. This role also requires discussion with the customer to determine the exact requirements, and then deployment of the relevant solution. Post deployment, the Specialist will handover the system to the Support team but may be called upon for assistance for any complex issues.

 

This role is varied and requires people with a logical approach and the ability to quickly learn new systems and solutions.

 

What will you do?

  • Deployment of customer solutions, from order receipt through to handover to support
  • On-boarding new technologies and solutions
  • Troubleshooting issues using several management systems and packet captures
  • Assisting with technical queries from our customers (2nd and 3rd Line Support)
  • Maintaining, updating and supporting internal and customer equipment
  • Provide and promote a professional, high quality, customer focused service to our customers and partners

 

What will you bring?

  • Experience of installation and configuration relevant solutions. 
  • Strong knowledge of Microsoft technologies (M365/O365, Office, Teams, Azure, etc) would be a key advantage.
  • Knowledge of Cisco Collaboration tools
  • Knowledge of SIP and VoIP technology would be beneficial, but not essential.
  • Ability to debug solutions using packet captures
  • General IP networking skills
  • Ability to communicate well with customers, in particular translating technical information into language used by non-technical people
  • Flexibility and willingness to embrace new technology
  • Analytical and customer focused
  • High attention to detail

 

Why join us?

Recognised as one of the UK’s 100 Best Workplaces™ by Great Place to Work®, Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.

 

We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration and security. This enables us to help UK businesses in every sector do more in the digital age.

 

Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers – and one another.

 

N4Engage is the Collaboration division of Node4. As a result of our continued year on year growth we need to expand our team and are therefore looking to recruit an additional Collaboration Project Engineer. 

Apply now