Network Support Engineer

Location: Derby HQ

Contract Type: Full-time

Specific Hours: 37.5

Network Support Engineer

Job Purpose

Since launch in April 2004, the privately-owned business has grown in turnover and profitability year on year. With our UK based state-of-the-art data centres and national MPLS Network, we have developed a range of compelling solutions forming a unique service portfolio covering data center services, voice services, hosting and connectivity.

We are committed to building on our growing success by meeting and exceeding customer’s expectations through continued investment in facilities, infrastructure and most importantly our team.

As part of this structured growth we have a vacancy for a Network Support Engineer based at one of our locations in Wakefield or Derby. This vacancy offers right candidate the opportunity to learn and develop in their networking skills in a cutting-edge service provider environment with access to many technologies and products. Supported by a team of Cisco and Juniper certified experts, you will have the opportunity to learn new skills.

Key Tasks and Responsibilities

Working within the support team and based at one of our offices/Data Centre you will:

  • Supporting customers networks – Ethernet LANs & WANs, routers, switches, firewalls
  • Own and manage support tickets
  • Utilise network management tools to support customer networks
  • Define and implement standard network provisioning tasks to fulfil customer orders
  • Define and implement change controls
  • Configure & troubleshoot routers and switches
  • Work with other support teams – Service Desk, Voice, Cloud and Applications

You will be required to attend customer sites and visit remote sites; therefore a full UK driving license is essential.

Person Specification

  • Experiencing of installing and supporting Cisco and/or Juniper networking LAN and WAN solutions
  • Excellent written and verbal communication skills
  • Good technical ability with a solid grounding in routing, switching, security products and technologies
  • Have a can do attitude, be pro-active, enthusiastic and be able to pick up and learn new technologies in a fast moving dynamically changing environment.

Desirable skills:

Qualifications are less important to us than ability, however the following would be advantageous

  • Cisco CCNA and/or Juniper JNCIA
  • Cisco CCNP and/or Juniper JNCIS.
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