Resolution Delivery Coordinator

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

At Newlon we want to deliver great services.  Sometimes things go wrong and we want to provide a quick, reliable and transparent complaint resolution service.  Your role will be to ensure speedy and effective resolutions are delivered in repair related complaints, reducing the need for complaints to escalate and ensuring promises made with regard to the complaint are delivered.

This is a customer focused role and you will be the point of contact for residents who have raised a complaint, so communicating clearly, empathetically and in a timely way will be a key to your success.

With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction.

Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and effective service to our customers.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme.  You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

Full-time, 12-month fixed term contract

Location: Based in London, N17

Closing date: 23:59 on Monday 23 September 2024

Online assessments will be held between Tuesday 24 and Thursday 26 September 2024

Interviews will be held in-person at our offices in Hale Village on Friday 4 October 2024