Office Facilities Assistant

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Reporting to the Office Facilities Manager, you will assist in the maintenance and management of high quality office facilities, as well as providing a counter/reception service at our Head Office.

This will involve processing payments, managing administrative records and internal post, and organising deliveries, couriers and taxis. The role will also involve some manual handling activities. You will not be expected to handle heavy loads, although there will be some physical elements such as lifting and transporting incoming deliveries and boxes of stationery around the building and moving furniture. In addition, you will help ensure that all callers and visitors are handled efficiently, in a courteous and friendly manner and be involved with the maintenance of the reception area and interview rooms.

You will already have a proven track record of working in a customer service delivery role, combined with the ability to problem solve and achieve results to ensure that you meet our Newlon Gold Service Standards. Your exceptional communication skills and sound judgement will enable you to meet both customer and company standards and your natural empathy and willingness to help will give customers confidence that you are committed to giving a great service.

Good numeracy and organisational skills are also essential, combined with the ability to cope with ever changing priorities.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme.  You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

Full-time, permanent

Salary: £28,316 per annum plus eligibility for performance related bonus

Location: Hale Village, London, N17

Closing date: 23:59 on Monday 27 January 2025

Online assessments will be held between Friday 31 January and Tuesday 4 February 2025

Interviews will be held in-person on Thursday 13 February 2025