Decants Officer

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

Based in our Decants Team, you will oversee the housing of people needing to be decanted on both a temporary and permanent basis.

Taking responsibility for the decant process, you will work with the housing teams to ensure that all tenancy beginnings and endings run smoothly and speedily. you will also be the liaison between the resident and Newlon.

You will have a solutions-based approach to your work, together with the ability to work independently, and as part of a team.

To succeed, you’ll already have a proven track record in a housing management setting, or of delivering results in void and re-let processes, together with a comprehensive understanding of the social or private housing rented sectors.

You’ll have the skills to deliver great customer service, combined with the ability to empathise with the needs of our residents and a genuine commitment to resolving issues. As a first-class communicator, you will be able to work in collaboration with colleagues and contractors to make sure we consistently deliver quick solutions for our customers.

Due to the nature of the work, you will be expected to work some early mornings, evenings and weekends.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.

Contract: Full-time, 1-year fixed term contract 

Salary: £36,864 per annum plus eligibility for performance related pay

Location: Hale Village, Tottenham, London N17

Closing date: 23:59 on Tuesday 21 May 2024

Online assessments will be held between Friday 24 and Tuesday 28 May 2024

Interviews will be held in-person at our offices in Hale Village on Tuesday 4 June 2024