Digital Technology Projects Manager

About Outward

Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

As we embark on an ambitious digital transformation journey, we’re seeking a talented Digital Technology Projects Manager on an initial 18 months contract to lead and embed innovative solutions that enhance care delivery and operational excellence.

About the Role

This pivotal role will drive Outward’s digital maturity, overseeing the implementation of key systems such as Digital Care records, Time-Attendance, HR systems, Microsoft 365, and other business-critical platforms. You’ll work collaboratively with senior leaders, operational teams, and external partners to deliver projects that improve efficiency, streamline processes, and foster a culture of digital confidence.

If you’re an experienced digital leader with a passion for transforming organisations through technology, this role offers an exciting opportunity to make a lasting impact in a values-driven environment.

Key Responsibilities

• Lead the delivery of Outward’s digital transformation strategy, ensuring alignment with organisational objectives.
• Manage end-to-end project implementation, embedding systems such as digital care records, Microsoft 365, and HR platforms.
• Ensure seamless integration and ongoing optimisation of digital systems across the organisation.
• Promote a culture of digital confidence, designing training programmes to enhance staff digital literacy.
• Use data and analytics to drive decision-making, monitor performance, and demonstrate impact.
• Provide expert advice to senior leaders and act as a key point of contact for external vendors.

Requirements

Essential:

• Degree in IT, Computer Science, or a related field, or equivalent professional experience.
• Proven experience leading digital transformation projects, with a strong track record of success.
• Excellent project management skills, including budget and stakeholder management.
• In-depth knowledge of digital systems, including Microsoft 365 and other business-critical platforms.
• Exceptional communication skills, with the ability to explain technical concepts to diverse audiences.
• Strong understanding of data security and compliance standards (e.g., GDPR).

Desirable:

• Project management certifications (e.g., PRINCE2, Agile, or PMP).
• Experience in the care or non-profit sector.

• Experience in implementing, or developing, or using the following systems: Sona Time Attendance, Nourish care records, Workable ATS, iTrent HR system.
• Knowledge of assistive technologies and their application in care delivery.

Full JD is available on request.

Benefits

We value our staff and offer a comprehensive benefits package, including:

• 25 days annual leave (excluding Bank Holidays)
• Comprehensive Learning & Development Programme
• Cycle-to-Work Scheme
• Employee Assistance Programme (Health Assured)
• Pension Scheme and Death in Service Benefit

How to Apply

If you’re ready to make a difference and have the skills and experience for this role, please send your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is 7^th February 2025, however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.