Deputy Manager – WFSLS

About Outward

For over 40 years, Outward has been providing high-quality support, care and supported housing services to vulnerable people in London and has grown from strength-to-strength. We believe in engaging, enabling and empowering the people we support to make positive choices and take advantage of good opportunities.

About the Role

We are recruiting an enthusiastic, creative and committed Deputy Managers to lead and motivate our teams in 2 services in Waltham Forest to provide meaningful support that will make a real difference to the people who is living in the service.

About you

You will share our values and passion to engage, enable and empower vulnerable adults to lead the lives they want. Using your experience of working in a similar setting you will have developed the skills you need to engage and motivate service teams to provide creative and flexible services  that make a positive difference to people’s lives.

As the Deputy Manager you will be responsible for ensuring the delivery of a high quality support service for adults with a range of needs, through making sure the service adheres to all the relevant legislative and performance standards, contract compliance.  You will be an excellent communicator liaising effectively with key stakeholders including statutory multi-disciplinary and health professionals, family carers and customers. You will be able to easily interpret and apply policy into practice, including principles and practices of safeguarding adults at risk, budget management, health and safety, mental capacity act and upholding the rights of customers to be involved at all levels of decision making as well as achieving good outcomes for customers.

You will be required to be able to work with a females and males, be fully flexible, work some evenings, weekends and bank holidays. You may also be asked to do an occasional sleep-in and will provide regular out of hours on-call support for which additional payment will be made. You may be required to complete some frontline support shifts as part of the role.

Duties

• You will work within the values and spirit of Outward to engage, enable and empower customers to achieve their goals and ambitions where they are able within a person centred approach.
• You will develop and motivate support workers to be positive and enthusiastic about their work and to deliver high quality and personalised support.
• You will work with the service manager to develop systems to enable support hours to be used creatively and flexibly to meet the needs of the people we support.
• You will lead your team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.
• You will deliver a service that meets and aims to exceed the expectations of the people we support, their funders, the local authority and relevant standards of care.

Positive behaviour Support

Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• Flexible working hours that will give you the work life balance that is right for you
• Up to 25 days annual leave plus bank holidays (pro rata for part time)
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Blue Light Card
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

Closing Date for all Applications : 17^th January 2025

Interviews will be held week commencing : 20^th January 2025

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application