Head of Quality and Service Development

At Potens we are passionate about delivering quality services, ensuring the people we support receive the highest standard of care and our workforce are inspired to succeed. What better way to achieve our mission then creating a brand-new Head of Quality and Service Development role.

You will report to our established Director of Quality, overseeing the Organisation's quality functions across a varied portfolio of services based in England, Wales, and Northern Ireland.

If you’re a Social Care, Service Development professional with a commitment to quality, this is the role for you!

What we’ll give you:

We will ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• £60k – £65k per annum plus generous car allowance
• We value work life balance and offer flexible working hours to suit you and the needs of the business.
• Annual leave: 25 days plus bank holidays
• Celebrate your birthday with an additional day off work
• Access to attractive and exclusive employee benefits including savings on shopping, leisure, and household expenses.
• Confidential, supportive Employee Assistance Programme, accessible 24/7.
• Paid comprehensive learning and development opportunities so we can invest in your future – including internal leadership competency sessions and recognised qualifications.
• Contributory pension scheme.
• Monthly recognition awards to celebrate colleagues’ inspirational work and dedication, as well as long service bonuses to recognise your commitment to us.

What you’ll be doing:

• Support the Director of Quality and oversee the Organisation's quality functions across a varied portfolio of services based in England, Wales, and Northern Ireland.
• Designing and setting up all quality systems for new services.
• Ensure that the Service Development team are fully aware of their responsibilities and supported to achieve exceptional standards.
• Delegate research projects to Service Development Managers to identify opportunities for service and People growth and improvement.
• Stay abreast of National drivers in Social Care, review these against the Company's operations to inform, create and maintain fit for future services.
• Empower and instil a continuous improvement and development culture across all services.
• Lead Operational and Governance Policy and procedure management.
• Work collaboratively across the workforce to support the development and coordination of effective quality systems within the services, which initiate an open culture and enable appropriate actions to be taken promptly.

Who you are:

• Professional in manner and appearance with excellent skills in both written and verbal communication.
• Experience of Social Services, Local Authorities and Health Boards with a minimum of three years in a similar role.
• Solid financial acumen, sound HR knowledge base with demonstrable SLT / Board level attendance.
• Analytical and creative in thinking style, excellent at solving problems.
• Proven ability in building relationships with internal and external stakeholders.
• Track record in commercial and qualitative improvement.
• Full driving license, you will travel regularly with occasional overnight stays.

Who we are:

We are a national provider of health, social and education services with over 30 years’ experience. Our employees are the driving force behind the fantastic care and support being delivered to hundreds of adults and children across the UK. Our teams are purposeful, positive, and progressive. They work hard to empower the people we support to have a voice, achieve their goals, and change their lives. We are always looking for committed, pro-active and passionate people to join us and create even more opportunities for the people we support. Join our team and have the satisfaction of knowing you’ve changed someone’s life and, in return for your hard work and passion we can give you real meaning and purpose in your work.

Safeguarding

Potens is committed to safeguarding and promotes the welfare of the people we support throughout our facilities. All applicants will be subject to robust pre-employment checks prior to appointment; including but not exhaustive; enhanced DBS, and a minimum of two satisfactory references. Our checks will be service and role specific and can be discussed pre application if required. To view our policy on recruitment of ex-offenders please see full details on our company website www.potens-uk.com

Diversity

We champion diversity, and we understand the importance of our teams representing the communities and people we support. Here at Potens, you’ll find an inclusive environment where you can be yourself, irrespective of your race, nationality, age, gender, diverse abilities, or sexual orientation.  Everyone is driven by the same purpose – helping people live independently, healthier, happier lives and doing our part to make a better working environment where all feel welcome and supported.

We are not accepting applications from agencies at this present time.

Closing Date is 18.10.2025

Interviews will take place on 31.10.24 and 1.11.24 and held at Potens Head office Birkenhead

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