Application Support Engineer

Location: Principality Head Office, Cardiff

Hours: 35 Hours

Salary: Circa £36k

Contract Type: Full-Time, Permanent

Closing Date: 26 September 2021

Contract Duration: Permanent

Application Support Engineer

Principality is a mutual building society, owned by and run for the benefit of our 500,000 Members. As a business, we’ve been helping people across Wales and the borders to find homes and save towards what matters to them for almost 160 years. As our Members and customers' needs and ambitions evolve, we’re transforming our business to keep pace and this takes people from a variety of backgrounds, with a combination of different skills and experience. People who can really support our business to be the best it can be and enable our colleagues to deliver the stand-out experience our Members and customers have come to expect. People, like you.


How you'll make a difference

As an Application Support Engineer you’ll be part of a team responsible for management and maintenance of the Society’s Application Estate and will be responsible for the Platform(s), including upgrades, performance tuning and maintenance tasks/administration as required.

The role demands excellent communication and organisation skills and you will work collaboratively with the application user communities and supporting IT teams. The role is hands on and will require you to manage and troubleshoot complex application problems and contribute to the design and roadmap of the platforms.


In addition, you will provide application support and expertise to our user communities and be the focal point for any support/operational issues that need escalation and will liaise with 3rd party support as required.


What you’ll be bringing to the role

  • Provide Technical Support to IT & Business colleagues for in house developed and 3rd party software applications
  • Configuration, Monitoring & Maintenance of application platforms, including user account management, platform upgrades, data source management
  • Delivery of best practice in use of tools in test and production environments
  • Ensure Platforms / Data meet compliance policies for Data Retention & Data Security


What we’re looking for

  • Demonstrable experience of software Application Support (ideally in the Financial Services sector)
  • Knowledge of applications developed in .Net and SQL and  3rd party solutions such as SAS, SUN, Quantum, DSX, etc.
  • Experience in application administration & related Infrastructure (Windows Server/Desktop, SQL Infrastructure)
  • A confident communicator, with the passion and empathy to engage others across the business on the value of data in unlocking business value


Bring yourself to work

Join us and you’ll enjoy the freedom to be yourself and achieve your best. We actively participate in Pride Cymru and are a proud Stonewall Diversity Champion. As a Time to Change Wales pledged organisation, we’re committed to tackling mental health stigma and discrimination. With open, merit-based recruitment processes, supported by diversity training for leaders up to Board level, we’re building a truly inclusive business, where colleagues matter and everyone feels at home.

We’re a responsible business

Helping our members to prosper is central to our ethos. It's why our business is closely linked to the communities where we work. For us, improving financial education and understanding is a crucial role and one that we take seriously. So as well as raising thousands of pounds for nominated local and national charities each year, we run financial education programmes in schools to support grass-roots understanding and drive towards a more financially educated future.

Come and join us

At Principality, we support our colleagues at every stage of their working life and have been officially recognised as one of the best super large workplaces in the UK at the Great Place to Work™ awards.

Our Members and customers keep coming back to us because we’re down to earth, we understand their hopes and concerns and we create products that address their needs. It’s an approach that's instilled throughout our organisation and one which we expect our leaders to champion. We don't employ leaders to sit in ivory towers, far from it. In fact, if you join us, you'll be with our colleagues sitting on open plan floors where you can be visible and accessible to all.

As a leader in our organisation, you’ll need an unwavering passion for doing what's right for our Members and customers, you'll be able to appreciate the importance of our local communities and you'll see the value in and inspire the people around you. To find out more and apply, click on the ‘Apply’ button below.

Talk to us about flexible working.

Apply now