Operational Resilience Manager

BELONG – There’s no place like Principality

At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive.

We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.

Why join us?

There are plenty of reasons to build your career with Principality:

• Flexible hybrid working – Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
• A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
• Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
• Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
• Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.

These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.

When it comes to belonging, there truly is no place like Principality.

Join us to help build a more resilient future

We’re looking for an experienced Operational Resilience Manager to shape, lead and continually strengthen our organisation’s resilience capabilities. This is a critical role that ensures our business services can prevent, withstand, respond to and recover from disruption – protecting our customers, colleagues and the continuity of our operations.

What you’ll be doing:

• Lead and evolve our Operational Resilience and Business Continuity Framework, driving its maturity and effectiveness.
• Coordinate all regulatory resilience requirements, including IBS/ITOL assessments, end-to-end service mapping, scenario testing, vulnerability reviews and annual self-assessment reporting.
• Oversee and continuously improve business continuity planning, ensuring services and their dependencies are clearly documented and able to recover effectively.
• Embed operational resilience and business continuity practices into third party risk management.
• Champion a resilience-by-design culture, ensuring change, transformation and technology decisions consider resilience from the start.
• Design and deliver our resilience testing programme – from methodology to facilitation and reporting – ensuring we learn, adapt and improve.
• Lead the development and maintenance of our Crisis Management framework, including roles, processes and exercises.
• Provide high-quality insight, reporting and recommendations to senior leaders to support informed, risk-based decision-making.
• Build and develop resilience and risk capability across teams, promoting ownership, awareness and continuous improvement.
• Work collaboratively with second- and third-line colleagues to strengthen controls, close findings and maintain alignment across assurance activity.

What you’ll bring

We’d love to hear from you if you have:

• Proven experience in operational resilience, business continuity, crisis management or a related field within a regulated environment.
• Strong understanding of PRA and FCA operational resilience regulations and related guidance.
• Experience designing, implementing ad maturing resilience frameworks.
• The ability to interpret complex information and turn it into clear, actionable insights.
• Experience leading scenario testing, resilience assessments or business continuity exercises.
• Confident stakeholder engagement skills, with the ability to influence, negotiate and challenge constructively.
• Excellent communication skills, both written and verbal with the ability to engage audiences at all levels, including Executive and Board.
• A proactive, improvement-focused mindset and strong judgement in ambiguous situations.
• Experience working in matrix environment and delivering cross-functional outcomes.

If you’re passionate about resilience-by-design, influencing positive change and building organisational capability, we’d love to hear from you.

We reserve the right to close this vacancy early should we receive a high volume of applications.

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Nigel Taylor – Head of Brand, Impact & Communication. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)

Read all about us - Principality Building Society: Posts | LinkedIn