Senior Customer Consultant - Treorchy

BELONG – There’s no place like Principality 

At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive. 

We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together. 

 Why join us? 

 There are plenty of reasons to build your career with Principality:

• A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging. 

• Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages. 

• Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture. 

• Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing. 

These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for. 

When it comes to belonging, there truly is no place like Principality. 

Looking to build a meaningful career – even if you’re new to the financial services? We’ve got you covered. 

At Principality Building Society, we believe great people come from all backgrounds. That’s why we’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed. 

As a Senior Customer Consultant, you’ll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. 

As a Senior Customer Consultant you will: 

• Welcome and support customers in finding the right financial solutions. 

• Deliver outstanding service that builds trust and long-term relationships. 

• Mentor and support a team of Customer Consultants, helping them grow and develop. 

• Step in for the Branch Manager when needed, contributing to the smooth running of the branch. 

• Supporting customers over the phone and through our digital channels. 

• Ensuring the smooth running of daily branch operations in line with policy and procedures. 

• Staying up to date with internal policies and regulatory requirements. 

• Working collaboratively with your colleagues across the branch network and deliver exceptional service. 

What we’re looking for: 

• A natural people person with strong communication skills. 

• Comfortable working in a fast-paced, customer focused environment. 

• Ability to deliver outstanding customer service, either face-to-face or over the phone. 

• A proactive attitude and willingness to learn and grow in the role. 

What we offer: 

• Full training – no financial background needed. 

• Supportive team environment where your encouraged to thrive. 

• A career with a real purpose and impact. 

Ready to start your journey with us? 

Apply now and let’s build your future – together. 

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk 

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Nigel Taylor, Head of Brand, Impact & Communication. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)