Location: Hybrid
Hours: 35 Hours
Salary: £24,656
Contract Type: Full-Time, Fixed Term Contract
Closing Date: 10 November 2024
Contract Duration: FTC 12 months
BELONG. There’s no place like Principality.
Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.
Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a newly refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022, we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers
As a Customer Support Consultant working in the arrears department of Principality Building Society, you will be part of a friendly team delivering outstanding service to our customers.
Our Customer Support Consultants work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.
They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.
The successful candidate will need to be able to manage challenging conversations with vulnerable customers and those in financial difficulty, taking care to identify the most effective solution to help them through that journey.
What we are looking for:
If you have any questions in relation to this role, please contact the recruitment team - recruitment@principality.co.uk.
‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)