Senior Customer Research & Customer Strategy

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

An exciting opportunity to join us in a newly created role as Senior Manager Research & Customer Strategy. This role is within the Savings function, responsible for development and execution of customer research across the organisation. As our Senior Manager Research & Customer Strategy you will be facilitating the development of strategic initiatives that fall within scope of customer strategy.

Reporting directly into our Head of Product – Savings. You will collaborate to influence and embed the use of research to enable achievement of functional and strategic companywide objectives, championing the Customer and Broker value proposition.

What you’ll be doing

• Driving customer related improvements based on insight to achieve customer life stage.
• Implementing and leveraging new research and insight technologies to ensure best practice.
• Engaging with colleagues to understand customer segments, customer priorities and implementation plans.
• Responsibility to drive future development of the society’s research capability including qualitative and quantitive research methods.
• Act as a subject matter expert, influencing strategic decisions relating to customer voice across value streams.
• Implement improvements in quality and efficiency across the research team by effective management of the research roster and by selecting, implementing and championing new ways of working.
• Shape and use research to support robust business cases, KPIs and metrics to maximise ROI on customer initiatives.

This role will require:

• Experience of leading change and inspiring teams with an exciting future vision
• Solid understanding of technology and project/programme management
• Clear, concise communicator, up to Board and Exec level
• Strong strategic and commercial acumen
• Ability to network and influencing
• Stakeholder management, cross-functional engagement and leading matrix teams

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)