Location: Principality Branch, Blackwood
Salary: From £28,000pa
Contract Type: Full-Time, Permanent
Closing Date: 22 July 2019
Contract Duration: Permanent
At Principality Building Society, our branches are the face of our business out in the communities we serve. We're Investing in our branches and are focussed on creating a hub for the local community – a place where we can build customer relationships, sometimes have life changing conversations and give our Members and customers the great service they've come to expect from us. So join our award winning team and make sure that when someone walks through our door, you’re the friendly face ready to meet their needs.
How you’ll make a difference
It’s your role to make sure your branch plays an important role at the heart of the community, recognising their needs and ensuring they get the products and services they need. As an effective leader and coach, you’ll manage your team to give our Members great customer service. That means being a great communicator, with the ability to understand customers, build effective working relationships and coach, motivate and develop the people around you to continuously improve performance.
What you’ll bring to the role
With experience of managing teams to provide excellent customer service, you’ll be used to leading by example and have a record of continuously improving performance and inspiring the people around you. That means you’ve worked with customers to identify their needs, understand which products and services are right for them and ensuring they leave with a solution they’re happy with. What’s more, you’ll not only be constantly looking to develop your team’s abilities, but you’ll always be on the lookout for new ways to improve your own skills and expertise.
How we’ll reward your great work
Our colleagues are one of our greatest assets, so our reward offering is extremely important to us. Our package includes pension, bonus and incentive schemes, life assurance cover, critical illness protection, private healthcare and the option to buy extra holiday each year.
Colleagues can also enjoy discounts on theatre, sports and family events, and access to tickets for the latest events at Principality Stadium. Perhaps our most unique reward is the £100 we’ll give you to open a savings account at your local branch. That makes you a Member, with a stake in our business and voting rights at the Annual General Meeting.
We know that no two of our colleagues are the same, so we also offer a flexible benefits package, 'Principality Rewards', which allows colleagues to select the benefits that matter most to them. It's one of our ways of supporting our colleagues through every stage of their working life. And now there's more choice than ever before, with benefits ranging from dental insurance, to health screening to will writing and pension advice. There's even a travel account, which allows colleagues to book a holiday and pay the cost back monthly through salary deductions.
For more information about our Reward & Benefits, visit http://www.principality.co.uk/en/careers/rewards-and-benefits
Bring yourself to work
Join us and you’ll enjoy the freedom to be yourself and achieve your best. As well as leadership apprenticeships open to all, we offer a career development programme specifically for women. We actively participate in Pride Cymru and, as a Time to Change Wales pledged organisation, we’re committed to tackling mental health stigma and discrimination. With open, merit-based recruitment processes, supported by diversity training for leaders up to Board level, we’re building a truly inclusive business, where colleagues matter and everyone feels at home.
We’re a responsible business
Helping our members to prosper is central to our ethos. It's why our business is closely linked to the communities where we work. For us, improving financial education and understanding is a crucial role and one that we take seriously. So as well as raising thousands of pounds for nominated local and national charities each year, we run financial education programmes in schools to support grass-roots understanding and drive towards a more financially educated future.
Come and join us
At Principality, we support our colleagues at every stage of their working life and have been officially recognised as one of the best super large workplaces in the UK at the Great Place to Work™ awards.
We’re looking for people who can put our Members and customers first, do their best for them and help them to understand our products and services. It’s a big ask, but if that’s you, apply now. As an inclusive employer, we’ll judge you purely on your merits and our recruitment process will ensure you’re treated openly and fairly. To find out more and apply, click on the ‘Apply’ button below
Talk to us about flexible working.