Estates Helpdesk Assistant

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

Join Our Team as an Estates Helpdesk Assistant

Are you highly organised, great with people, and passionate about providing top-notch support? We’re looking for an Estates Helpdesk Assistant to play a vital role in managing day-to-day operations across our diverse property portfolio — from our Head Office to branches across Wales and the borders, including both commercial and residential properties.

As the first point of contact for estates-related enquiries, you’ll help keep our operations running smoothly by logging issues, coordinating responses, and supporting internal teams and external contractors to resolve matters efficiently.

What you’ll be doing:

• Act as the first point of contact for facilities queries via phone and email from internal teams, tenants, and contractors.
• Log, track, and update maintenance requests using our CAFM software, ensuring accurate records and timely resolutions.
• Coordinate planned and reactive maintenance works, including scheduling contractor visits and arranging access to sites.
• Monitor service level agreements (SLAs), track performance, and support monthly reporting.
• Assist with compliance checks, PPM (Planned Preventative Maintenance) scheduling, and Health & Safety tasks.
• Support the wider estates team with administrative duties and help maintain accurate lease and service contract records.

What we’re looking for:

• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• A proactive, customer-focused approach to problem-solving.
• Confidence using Microsoft Office (Word, Excel, Outlook, etc.).
• A professional and friendly telephone manner.
• Ability to work collaboratively as part of a team.

Why join us:

• Be part of a purpose-led organisation that supports local communities across Wales and beyond.
• Enjoy a supportive, friendly team environment.
• Access professional development opportunities and benefits like flexible working, pension, annual leave and many more.

Our most important asset is our people. We value a healthy work-life balance and currently offer a 35-hour work week with our hybrid approach enabling you to have a mix of office days and remote working.  

Your base location for this role will be our Head Office, Principality House, The Friary, Cardiff, CF10 3FA

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)