Senior Manager (Service & Distribution)

BELONG. There’s no place like Principality. 

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.  

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a newly refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers 

We have an exciting opportunity for a Senior Manager to join our Service & Distribution Team. As a senior manager within this team, you will be responsible for overall leadership of a large customer facing and broker function, with accountability for effective, impactful, strategic delivery of a compliant and operationally efficient operation.

This role will see the successful applicant supporting and initiating change within the function that ensures regulatory requirements are achieved, customer and broker experience continually improves and opportunities for more effective and efficient execution are delivered.

Key responsibilities:

• Implement, deliver and support Operational Excellence to enable and outstanding experience throughout the product lifecycle
• Identify efficiency improvements, enabling first time resolution for customers and brokers whilst also ensuring that all performance measures are aligned and delivered.
• Motivate, lead and develop first line leaders in order to deliver and achieve agreed performance and service levels, ensuring a high-quality experience
• Ensure all activities align to the relevant regulatory regime and the internal control environment is proportionate and robust.
• Monitor and deliver financial targets and budgets whilst driving efficiencies and costs

Key skills:

• Senior Management experience in Financial Services, leading multi- channel teams
• Experience in managing budgets
• knowledge of resource management and business risks and controls
• Deep conduct, compliance and Consumer Duty awareness
• Knowledge of Operational Resilience principles
• Knowledge and experience of payment regulation

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)