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People Services Associate (6m FTC)

Location: Hybrid

Hours: 35 - Talk to us about Flexible Working

Salary: Grade 8

Contract Type: Full-Time, Secondment

Closing Date: 12 July 2026

Contract Duration: 6m FTC

People Services Associate (6m FTC)

BELONG – There’s no place like Principality

At Principality, belonging isn’t just a value — it’s how we work every day. As a colleague, you’re already part of a supportive and inclusive community where your wellbeing, individuality, and life outside of work are genuinely respected. This internal opportunity is a chance to continue your journey with us, build on your experience, and grow your career within Principality. 

We know that great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we focus on balance, invest in wellbeing, and encourage continuous learning and development across the organisation. 

Why consider this opportunity? 

This role offers an opportunity to further develop your skills and make a meaningful contribution within Principality, while continuing to benefit from the culture and ways of working you already know: 

  • Flexible hybrid working – Our established hybrid approach supports flexibility while maintaining collaboration. This role includes a minimum of 8 days per month based in our Cardiff office. 

  • An inclusive and supportive culture – We’re proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in 2025), reflecting our ongoing commitment to inclusion and belonging for all colleagues. 

  • Purpose-led work – Our continued recognition for customer satisfaction, including Double Gold Awards at the Fairer Finance Awards 2025 for Savings and Mortgages, reflects the impact colleagues make every day. 

  • Strong colleague engagement – Engagement scores consistently above 85% demonstrate the positive environment we strive to maintain together. 

  • Wellbeing support – Our Belong benefits package continues to support your physical, mental, and financial wellbeing throughout your career with us. 

These achievements are built by our people and reflect our shared commitment to supporting one another and delivering for our members. When it comes to belonging, there truly is no place like Principality — and this role is an opportunity to continue growing as part of it. 

We have an exciting opportunity for you to join our People Services function as a People Services Associate on a 6-month secondment. This is a pivotal role within both the People team and the wider business, where you’ll play a critical part in delivering an outstanding colleague experience. 

You will ensure the seamless coordination and delivery of the employee life cycle, applying an operational excellence lens to everything you do. From onboarding to career milestones and beyond, you’ll combine exceptional attention to detail with the ability to manage conflicting priorities in a fast‑paced environment. This role goes far beyond administration, it’s about combining exceptional attention to detail with an operational excellence mindset to create efficient processes, solve problems, and deliver a service colleagues can truly rely on.

Key Responsibilities 

  • Lead the end‑to‑end coordination of employee life cycle activities, including new starters, contract changes, and leavers. 

  • Conduct and track pre‑employment and ongoing checks (e.g. DBS, credit, right to work, references) to ensure full compliance. 

  • Maintain accurate and secure colleague records in line with regulatory and data protection standards. 

  • Partner with managers to obtain correct and timely information, ensuring smooth HR processes. 

  • Ensure payroll receives precise and timely documentation to guarantee accurate colleague pay. 

  • Collaborate closely with IT to ensure changes are actioned promptly, within SLA’s. 

  • Respond to colleague queries with professionalism, providing clear and timely guidance or escalation where needed. 

  • Administer colleague services such as employment references and long service awards. 

  • Carry out Parental Leave discussions with colleagues preparing for the arrival of a child (through birth, adoption, or other routes), offering guidance on policy and support. 

  • Contribute to continuous improvement by reviewing processes, recommending efficiencies, and updating procedure manuals to reflect changes. 

Key Skills & Attributes 

  • Attention to detail - consistently delivers high‑quality, accurate outputs. 

  • Operational excellence mindset - focused on efficiency, compliance, and continuous improvement. 

  • Strong stakeholder management - builds trusted relationships across all levels of the organisation. 

  • Critical thinking & problem‑solving - proactive in identifying and resolving challenges. 

  • Ability to manage conflicting priorities - stays organised and calm under pressure. 

  • Collaborative and adaptable - thrives in a fast-paced, team-oriented environment.

  • Discreet and professional - upholds confidentiality and data protection at all times. 

 

We reserve the right to close this vacancy early should we receive a high volume of applications. 

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk 

Apply now