Mortgage Consultant (12m FTC)

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a newly refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

We have an exciting opportunity for a Mortgage Consultant to join our lending team on a 12m FTC. Our mortgage consultants work closely with our customer and are at the heart of our business and provide a friendly and professional point of contact for new and existing mortgage customers.

As a Mortgage Consultants you will  work closely with our customer to answer any general mortgage enquiries, talk them through their rate-switches and new lending decisions in principle and make referrals for identified protection needs that meet the customer needs.

Key responsibilities of the role

• To operate as part of a team, delivering outstanding service to all our customers in line with agreed service level agreements
• Receiving and handling customer mortgage enquiries effectively (Inbound, Outbound & Written).
• Identifying the correct service option for new lending, rate switches and/or mid-terms variations.
• Offer support with an MA or facilitate the rate-switch or mid-term variation.
• Identify new lending opportunities and complete decisions in principle for our customers
• Make referrals for customer protection needs to appropriate partners.
• Operate in line with the Society’s policy and procedure manuals and regulatory guidelines in order to ensure the right customer outcome.

Key skills required

• Full CeMAP qualification or equivalent
• Knowledge of our mortgage product offering and associated sales process
• Experienced in using mortgage systems
• Experienced in customer systems and databases
• Excellent customer service skills
• Experience in being able to identify and understand customer needs to achieve the right outcome.
• Understanding / knowledge of the wider mortgage market
• Experience of Financial Services Regulatory requirements

****Working hours for this role will include rotational Saturdays ****

If you have any questions in relation to this role, please contact the recruitment team – recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)