Research Manager

BELONG. There’s no place like Principality.

Our home is your home. So, when you decide to join the team, we’ll go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you – when it comes to belonging, there really is no place like Principality. We keep it flexible wherever possible; we encourage you to look after yourself; we do our bit in the communities we serve and support you in doing the same, and we promise to get better together.

Some reasons you may want to consider working with us; we have an award-winning flexible/hybrid working policy, we’re a 2022 winner of UK Best Large Workplaces for Women, we have a refurbished hi-tech office in the centre of Cardiff designed around colleague feedback, we ranked number 6 for wellbeing in 2022,  we have an extensive financial and well-being benefits package ‘’Belong’’ designed to put our people first, we have consistent colleague engagement scores of over 85% and a caring community of supportive Networks. But that’s not all, discover why there’s really no place like Principality; https://www.principality.co.uk/careers

We have an exciting opportunity for a Research Manager to join the Research team to assist in delivering a market research and evaluation programme that informs and supports the delivery of our Customer Strategy. The Research Manager would act as an advocate for the role of research ensuring that relevant insights underpin both strategic and operational activity and that plans are challenged when appropriate.

The Research Manager will sit within the Savings team but liaise with other teams across the business to ensure that their work streams as programmes are supported by research and evaluation as required. Specifically, this will include the broker/intermediary teams, brand and member engagement, member comms, corporate comms, digital, products and propositions and customer experience.

What you’ll be doing:

• Liaising with key stakeholders to define research requirements and prepare a written brief.
• Designing research solutions that are fit for purpose and represent good value for money.
• Procurement and management of third-party expertise including the specification and management of the research supplier roster.
• Ongoing management of established research programmes including brand and broker tracking.
• Day to day management of Member Pulse, our member panel
• Independently run ad-hoc projects to industry standards.
• Managing a regular programme of research that reviews and evaluates literature to ensure relevant pieces of communication adhere to Consumer Duty requirements.
• Manage, support and coach more junior members of the team as needed.

What we are looking for:

• A strong demonstration of experience in research preferable agency or client-side.
• Degree level education in a related social science or quantitative discipline.
• Strong communication and interpersonal skills with the ability to maintain collaborative working relationships internally and externally.
• Proficient in MS Office.
• Working knowledge of analytics software and the use customer data.
• Excellent influencing and negotiating skills.
• Understanding of customer feedback metrics.
• Support the Member Pulse programme of activity across Principality.
• Collate multiple insight sources including category and trends analysis into impactful summaries.
• Stakeholder management.

If you have any questions in relation to this role, please contact the recruitment team at -recruitment@principality.co.uk

‘’We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging’’ Daniel Priest, Inclusion Manager. But don’t just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk)