Location: The Grove
Contract Type: Full Time
Salary: £21,000 per annum plus fantastic benefits
Specific Hours: n/a
We’re in search of a guest focused and professional Senior Reservations Agent to join our team, who are the first point of contact for all potential bookings at The Grove.
Reservations is a well-established department of 5 knowledgeable, efficient and friendly agents who work tirelessly to ensure that when a customer gets in touch, either via phone or by email, they’re given top class assistance to find exactly the right option for them. The team are committed to ensuring that all our guests have a great stay, whilst also striving to meet our business goals.
Whether you’re supporting an individual or a large group booking, if you join our team, you’ll liaise with other internal colleagues from meeting & events, accounts and our restaurants to ensure a seamless and smooth customer journey for our guests.
To be right for this role, experience in a similar role is essential as you will eventually be advising the more junior members of the team. You’ll have dealt with the administration of bookings and will be used to working with third party partners, who share our fantastic hotel on their websites.
We’re looking for a positive, flexible attitude, great guest interaction, good telephone manner as this is a predominately telephone based role and written/verbal communication, in English, and the desire to play your part in a fantastic team.
The Grove is one of three prestigious hotels operated by Ralph Trustees, a family owned hotel group. We are a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of every day life.
Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.
Why join us?
Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team: