//]]> Ralph Trustees Careers

Guest Experience Agent

Location: The Athenaeum Hotel & Residences

Contract Type: Full Time

Salary: From £20,000 - £21,000 per annum plus benefits

Specific Hours: n/a

Guest Experience Agent

As one of the very first people that our guests see or speak with, our Guest Experience Agents are the very face of our hotel. Courteous, helpful and friendly would all be words that would describe the type of experience that we wish to create for our valued guests.

You’ll need to feel comfortable engaging with people, either in person or on the phone, and be keen to support them with any queries or requests that they may have. As a Guest Experience Agent you are flexible to work on Reception as well as in the heart of the hotel to ensure that every step in the guest journey is well managed and we are exceeding guest expectations.

On guest’s arrival, you’ll help them on checking into their room, offer advice on the hotel facilities and assist them with any additional needs that they may have. You might also assist them with dinner reservations or providing local knowledge. When it’s time for them to leave, you’ll help them settle their bills and leave feeling thrilled with the excellent stay that they have had.

About Us

The Athenaeum is located in the heart of Mayfair, with stunning views across Green Park opposite. Shrouded in Art Deco beauty, the hotel radiates elegance and the opulence that you would expect for an independent 5* hotel.

Family owned, we benefit from being able to look after our team as the individuals that they are. We are a small family, with a big personality and we are looking for customer focused, detail orientated people to join us in providing a top-class service every time.

Why join us?

In return for your hard work and dedication, you’ll be joining a great team of dedicated hospitality professionals. Alongside the personal touches that come with working for a family run business, we also offer a range of benefits to ensure you feel valued, appreciated and recognised:

  • Discount in Hotel Restaurants
  • Discounted Hotel stays
  • Induction Stay
  • Access to our Benefits App
  • Loyalty Awards
  • Ambassador Celebrations
  • Spa Discount
  • And many more!
Apply now