Location: The Grove
Contract Type: Full Time
Salary: Competitive plus fantastic benefits
Specific Hours: n/a
We have an amazing opportunity for an experienced Director of Rooms to lead and manage a division of c. 90 people within the Front of House, Housekeeping, Maintenance and Security departments at The Grove. This is a key role, reporting to the General Manager and taking a place on the Senior Management team, therefore previous leadership experience in a 5 star fast-paced and high volume hotel environment is essential, as is commercial awareness and strong attention to detail and standards.
Our ideal candidate will have a proven track record of coaching, developing and inspiring multi-disciplined teams to ensure that they in turn are anticipating and exceeding guests’ expectations through personal impact, thereby maintaining the seamless and unique experience that visitors to The Grove have come to expect.
The role is pivotal within the hotel, communicating constantly not only with the teams who report in to this position but also with the Group Facilities Director in regard to Health and Safety matters, with external contractors and with key organisations such as Leading Hotels of the World. In a hotel where many projects can be running in tandem, it is essential that candidate can demonstrate the ability to work under pressure and strategically manage complex scenarios.
The Grove is one of three prestigious hotels operated by Ralph Trustees, a family owned hotel group. We are a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of everyday life.
Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.
Why join us?
Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team: