Reservations Agent – Resort Reservations

Location: The Grove

Contract Type: Full Time

Salary: £19,084 per annum plus fantastic benefits

Specific Hours: 40 hours per week

Reservations Agent – Resort Reservations

Guests visit The Grove, Hertfordshire’s spectacular 5 star hotel resort, for a real breath of fresh air. Central London quality – and benefits - without the hassle. From sheer indulgence to all sorts of outdoor activity across the 300-acre estate, our world-class, award-winning Sequoia Spa and Health Club soothes and stimulates, revitalises and inspires. To continue exceeding our guests’ expectations, we need to rely on, and develop, every member of the team.

We are now recruiting for an exciting position within the Resort Reservations department in a role of Spa and Golf reservationist. As a Reservations Agent and the first point of contact for all potential bookings at The Grove you will draw on all your hospitality know-how and organisational/administrative skills to keep this ultra-professional operation running smoothly. No prior experience is required for the role, however a genuine passion for customer service is a must. We’re looking for a positive, flexible attitude, great guest interaction, good telephone manner as this is a predominately telephone based role and written/verbal communication, in English, and the desire to play your part in a fantastic team.


This is a permanent, 40 hour per week contract.

Company Benefits:

Use of leisure facilities including gym and swimming pool
One free meal whilst on duty in the staff canteen
Uniform provided
Staff shuttle bus to Watford town centre and train station (£1 per journey)
Generous discount for you and your family/friends on food and beverage, room rate, golf and spa treatments
Annual overnight loyalty stays
Dental care
Holiday entitlement which increases after 2 years’ service
Subsidised staff accommodation if required
Excellent training and development opportunities from a gold standard Investor in People
Discounts with high street retailers through our Benefits App

Apply now