Location: The Athenaeum Hotel & Residences
Contract Type: Full Time
Salary: Competitive plus excellent benefits
Specific Hours: n/a
We’re in search of a polished and professional Reservations Agent to join our lively team.
The well-established department is made up of 5 super slick guest service experts. They work tirelessly to ensure that when a guest gets in touch, either via phone or by email, they give top class assistance to find exactly the right option for them. They take the chance to suggest thoughtful extras that the guest might like – perhaps a restaurant booking or spa session, maybe a treat waiting on arrival. Whatever it is, the team are committed to ensuring that all our guests have a wonderful stay.
Whether you’re supporting an individual or a larger group booking, if you join our team, you’ll liaise with other internal colleagues from meeting & events, accounts and our restaurants to ensure a seamless and smooth process for our guests.
To be right for this role, you’ll have worked in hotel reservations before and understand the demands of the role. You’ll have dealt with the administration of bookings and will be used to working with third party partners, who share our fantastic hotel on their websites.
The Athenaeum is located in the heart of Mayfair, with stunning views across Green Park opposite. Shrouded in Art Deco beauty, the hotel radiates elegance and the opulence that you would expect for an independent 5* hotel. Our hotel also boasts a great partnership with restauranteurs, Galvin, who serve up sumptuous food from the property.
Family owned, we benefit from being able to look after our team as the individuals that they are. We are a small family, with a big personality and we are looking for customer focused, detail orientated people to join us in providing a top-class service every time.
Why join us?
In return for your hard work and dedication, you’ll be joining a great team of dedicated hospitality professionals. Alongside the personal touches that come with working for a family run business, we also offer a range of benefits to ensure you feel valued, appreciated and recognised: