Guest Services Manager - Front of House

Location: The Grove

Contract Type: Full Time

Salary: Competitive plus fantastic benefits

Specific Hours: 40 Hours per week

Guest Services Manager - Front of House

The team responsible for welcoming guests to our fabulous property are seeking a Guest Services Manager to assist in ensuring that our guests' every need is catered for, as smoothly and professionally as they have come to expect. You will take responsibility for the day to day running of the Hotel in the absence of the Executive Management Team. This is a key role in delivering The Grove's high service standards.

At The Grove we take pride in creating a wonderful environment for everyone. In return for your hard work you can expect award-winning coaching and development, with the opportunity to cross-train and move departments. Instead of the costs and wasted hours involved in travelling into London, we offer free parking, a staff shuttle bus to Watford and even staff accommodation. And there are many other benefits, including generous discounts, loyalty stays and use of the leisure facilities - plus subsidised on-site childcare.

 

PERSON SPECIFICATION

Essential

GCSE  (or equivalent) written and spoken English & maths

A flexible attitude

Previous management experience in a similar operation

Demonstrable leadership & organisational skills

Intermediate knowledge of Microsoft office

Desirable:

Train the Trainer Certificate

Previous experience of working with budgets and forecasting

This is a permanent, full-time role and involves shift work on a rota basis.

Company benefits include:

Use of leisure facilities including gym and swimming pool
One free meal whilst on duty in the staff canteen
Uniform provided
Staff shuttle bus to Watford town centre and train station (£1 per journey)
Generous discount for you and your family/friends on food and beverage, room rate, golf and spa treatments
Annual overnight loyalty stays
Dental care
Holiday entitlement which increases after 2 years’ service
Subsidised staff accommodation if required
Excellent training and development opportunities from a gold standard Investor in People
Discounts with high street retailers through our Benefits App

Apply now