Location: The Grove
Contract Type: Full Time
Salary: £16,287 per annum plus gratuities plus fantastic benefits
Specific Hours: 40 Hours per week
Guests visit The Grove, Hertfordshire’s spectacular 5 star hotel resort, for a real breath of fresh air. Central London quality – and benefits - without the hassle. From sheer indulgence to all sorts of outdoor activity across the 300-acre estate, our world-class, award-winning Sequoia Spa and Health Club soothes and stimulates, revitalises and inspires. To continue exceeding our guests’ expectations, we need to rely on, and develop, every member of the team.
The team responsible for welcoming guests to our fabulous property are seeking a Luggage Porter to assist in ensuring that our guests' arrivals are handled as smoothly and professionally as they have come to expect.
This is a key role in delivering The Grove's high service standards. You will have outstanding customer service skills, and be responsible for welcoming the guests as they arrive at the Hotel. You will handle their luggage, from their car to their Hotel room, and ensure all customer queries or requests are handled efficiently, politely and courteously.
At The Grove we take pride in creating a wonderful environment for everyone. In return for your hard work you can expect award-winning coaching and development, with the opportunity to cross-train and move departments. Instead of the costs and wasted hours involved in travelling into London, we offer free parking, a staff shuttle bus to Watford and even staff accommodation. And there are many other benefits, including generous discounts, loyalty stays and use of the leisure facilities - plus subsidised on-site childcare.
This is a permanent, full-time role and involves shift work on a rota basis.
Previous customer service experience
Clear conversational and written English Language
A flexible attitude
Ability to follow specific instructions
Over 21 years of age and have a clean driving licence
Previous high volume hotel experience
Capability and commitment to delivering high levels of customer care
Smart and professional appearance
Positive attitude and excellent communication skills
Ability to remain calm whilst under pressure
Willingness to work outdoors in all weathers