Fraud Analyst

Location: London, W5

Hours of Work: Shift Pattern

Contract Type: Permanent

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Fraud Analyst

WE’RE GOING PLACES….

With more than 60 years of history in the bag, ours is a brand with an impressive heritage. Style is well and truly in our blood. As well as UK and Ireland, we are represented globally through our stores in Western Europe, Eastern Europe, Middle East and Asia. Our e-commerce business is helping to set the trend globally, shipping to 125 countries whilst also growing our presence on the world’s leading digital fashion marketplaces.

Our people make all the difference. Just as the River Island name pulls customers in off the high street and inspires them to buy online, our employer brand turns the heads of talented people, inspiring them to join, stay and grow with us.

WHAT YOU DO MATTERS…

What will you do as a Fraud Analyst?

Reporting to the Fraud Operations Manager, you will be required to analyse, detect and prevent fraudulent activity in an international multi-channel environment, whilst also maximising commercial opportunities.

In this role you will:

The role will operate on a shift basis, with a 4-week rolling rota. Across the 4 weeks there will usually be one early shift (9.00am -5.30pm), two mid shifts (10.00am-6.30pm) and a late shift with a finish time between 9.30pm-12.30am. You will be required to work weekends with a basic pattern of one Saturday and one Sunday every 4 weeks, and extra weekend days during sales and other busy periods.  Working hours are subject to change in line with business requirements and a flexible approach to your working hours is expected due to the nature of your role.

Key priorities of the position will include:

  • Review and analyse on-line transactions to identify any potential fraudulent activity
  • Make accept/decline decisions on orders flagged for manual review within agreed SLAs to enable timely dispatch
  • Identify opportunities to increase sales on the web - both in the UK & Internationally
  • Provide expert advice and support to Customer Services on all fraud and payment-related matters
  • Respond to all Customer Services queries to the agreed standard and within agreed SLA
  • Analyse store transactions by using data mining solution and other tools to identify potential fraud or compliance issues
  • Investigate all cases of actual or suspected fraud and non-compliance
  • Utilise data intelligence reporting effectively to identify and analyse risk
  • Regularly review and propose solutions to improve store and online processes to minimise the risk of fraud and maximise the Customer experience
  • Review and defend all chargeback transactions and Customer payment disputes
  • Respond to Bank and Police requests for information and assist with investigations into fraudulent activity
  • Liaise with suppliers as required to ensure maximum benefit from services and products provided
  • Deliver Business reporting and analysis as and when required
  • Follow agreed communications plan with other departments and communicate as required in order to achieve fraud and payments strategy
  • Upskill and provide coaching for other team members or new starters as required

Suitable candidates should demonstrate the following:

  • Online Fraud experience working for an international retailer, preferably fashion
  • Experience of working in a SLA-driven, Customer impacting environment and an ability to effectively collaborate with other Departments to deliver a great Customer experience
  • An understanding of online payment processing and chargebacks
  • Experience using in-house or 3rd Party fraud and payment systems
  • Knowledge and experience of using tools and techniques to identify and prevent online fraud
  • Strong analytical skills and attention to detail – ability to spot trends and identify unusual patterns of behaviour
  • Excellent interpersonal and communication skills
  • High level of PC literacy – particularly in Microsoft Excel & Word (Office)
  • Ability to plan, organise and prioritise work under pressure to meet deadlines
  • Ability to use own initiative and demonstrate a resourceful approach to problem solving
  • Ability to work well as part of a team
  • Able to display a high degree of confidentiality and discretion
  • A flexible approach and ability to react quickly to change

The below is highly desirable:

  • Experience working on the shop floor within a Fashion Retail environment
  • Experience of using a data-mining solution to identify store fraud and non-compliance
  • An understanding of store payment processing and fraud prevention processes, including chargebacks  
  • Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulationsN.B. Successful candidates will be vetted

IT NEVER GETS BORING…

If you are ambitious and love working in a busy environment where every day is new, then River Island is the place to be! As a business, we are committed to developing our talent and offer a fantastic training program to help you optimise your performance and support your career progression with the company.

You will be working with industry experts who are passionate about our brand and really know their stuff. They are focused on ensuring they deliver this knowledge to their team to support with their development with the business. What better way to learn and develop your career than alongside someone who has been there and done it themselves!

Our working environment is busy, fast moving and responsive to our customers’ needs, much like our training which is unique to our business and reflective of our fun and refreshing brand and our people within it! Our River Academy offers ongoing training and development by running workshops throughout the year varying from courses focusing on softer skills to the more technical courses you may require to perform your duties.

It’s not all work and no play here either…we all work hard but we also like to have fun too! We are a social bunch and regularly host events ranging from summer and Christmas parties, bake offs, and lots of charity events!

Apply now
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