Application & Operational Support Analyst

Location: Head Office, Hanger Lane

Hours of Work: 9.30am-5.30pm

Contract Type: Permanent

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Application & Operational Support Analyst


With more than 60 years of history in the bag, ours is a brand with an impressive heritage. Style is well and truly in our blood. As well as UK and Ireland, we are represented globally through our stores in Western Europe, Eastern Europe, Middle East and Asia. Our e-commerce business is helping to set the trend globally, shipping to 125 countries whilst also growing our presence on the world’s leading digital fashion marketplaces.

Our people make all the difference. Just as the River Island name pulls customers in off the high street and inspires them to buy online, our employer brand turns the heads of talented people, inspiring them to join, stay and grow with us. 


Great new opportunity to join our application and operational support team, providing support to River Island’s production systems. You will be accountable for:

  • Support innovation whilst maintaining positive focus on delivery to time and quality expectations
  • Work with partners to design solutions and control their delivery holding them accountable through formal and informal controls
  • Maintain compliance with internal ITIL aligned service management practices
  • Manage assigned specific areas of responsibility to achieve service levels

What will you do as an Application & Operational Support Analyst?

  • Proactively monitor and fix the River Island core production estate
  • Troubleshoot and resolve core production issues
  • Support core production management tools
  • Assist with configuration and implementation deployments including project works
  • Take part in out of hour’s callout rotas as required to meet business needs
  • Work with project teams to ensure successful realisation of deliverables
  • Understand and articulate the platform product roadmap
  • Manage and report progress and escalate issues and risks effectively to senior management, owning issues through to resolution
  • Contribute to company wide Application security and disaster recovery standards and policy

WE KNOW WHAT WE’RE DOING… and we know exactly what experience we’re looking for!


  • Demonstrable knowledge of Unix/Linux and Windows shell scripting e.g. bash, posix, korn shell, awk etc
  • Demonstrable knowledge of Unix/Linux and Windows utilities
  • Demonstrable knowledge of file transfer software and configuration including sftp,scp, ftp
  • UC4 Scheduling toolset
  • Oracle ERP package
  • Experience of cloud infrastructure supplier and technology management
  • Demonstrable experience in networking fundamentals
  • Demonstrable experience in managing application standards
  • Demonstrable knowledge of PCI and other regulatory compliance
  • Ability to translate technical issues into understandable business language for end users.
  • Must have excellent oral and written communication skills.
  • Excellent problem solving skills


  • Experience supporting retail focused applications
  • ITIL Service Management Experience
  • Working knowledge of Office 365
  • Working knowledge of SharePoint
  • Working knowledge of middleware technologies
  • Experience of managing Active Directory
  • Experience of managing Windows Server 2003, 2008 and 2012 platforms
  • Experience of managing VMWare and / or Hypervisor platforms


If you are ambitious and love working in a busy environment where every day is new, then River Island is the place to be! As a business, we are committed to developing our talent and offer a fantastic training program to help you optimise your performance and support your career progression with the company.

Our working environment is busy, fast moving and responsive to our customers’ needs, much like our training which is unique to our business and reflective of our fun and refreshing brand and our people within it! Our River Academy offers ongoing training and development by running workshops throughout the year varying from courses focusing on softer skills to the more technical courses you may require to perform your duties.

It’s not all work and no play here either…we all work hard but we also like to have fun too! We are a social bunch and regularly host events ranging from Summer and Christmas parties, bake offs, and lots of charity events!

Apply now
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