Customer Insights Lead

Sainsbury’s Bank - Lochside

Competitive salary, excellent benefits and a great working environment

Permanent - Full Time

31 March 2017

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Sainsbury’s Bank - Lochside

05 April 2017

Customer Insights Lead

Sainsbury’s Bank is in the enviable position of having access to a rich retail dataset, shopping data from millions of Sainsbury’s customers. At this level of granularity the dataset is essentially untapped, and utilising it is a key pillar of the Bank’s strategy.

The role of the Customer Insights team is to use this data to identify deep insights about Sainsbury’s customers that are relevant to and actionable by Sainsbury’s Bank. As the Customer Insights Lead, you will be responsible for delivering these insights and communicating them in a compelling way to the key stakeholders in the Bank’s Customer division and beyond. The projects you work on will lead to the development of critical new approaches to marketing and product innovation, turning your ideas into real life solutions that create a great customer experience.

 

You’ll be:

 

  • Leading a team of three insights colleagues
  • Defining and managing your team’s work plan, based on your experience and findings, in line with the Banks’ broad aims for the dataset
  • Identifying valuable insights about our customers that the Bank can build its product proposition and marketing approaches around
  • Developing and owning the approaches used to generate these insights, up to and including state of the art clustering techniques
  • Communicating these insights across the Bank’s Customer division, and persuading your peers in the Commercial and Marketing functions of the associated value
  • Demonstrating the Sainsbury’s Bank values and behaviours
  • Owning the development of new approaches and processes and ensure these are utilised effectively within the team, identifying continual areas of improvement
  • The Bank’s subject matter expert on data-led customer insight generation.

 

You’ll bring:

 

  • A degree in a quantitative discipline
  • Experience managing a highly technical and analytical team
  • Experience of deriving actionable insights from large datasets
  • Exceptional communication and persuasion skills. The insights you and your team derive from the data will be instrumental in changing the way the Bank builds and markets its product proposition, and as such the onus will be on you to persuade people of their value
  • Experience with a range of clustering techniques, and a good understanding of their strengths and weaknesses
  • Experience with a range of analytical tools, for example Python and R, and with distributed data frameworks like Hadoop and Spark would be useful
  • An enquiring and curious mind, backed by scientific rigour – success in this role will be a result of identifying the right, detailed questions to ask, and fully understanding and documenting the answers, as opposed to mindlessly following a pre-defined process
  • Highly numerate, with excellent analytical and problem solving skills and attention to detail.
  • Excellent team player with ability to working close with others to deliver results
  • Strong relationship management skills

Us:

 

We’re proud to be different. We offer an award-winning product range that includes insurance, savings, loans, credit cards and travel money. As well as being the first British supermarket to open a bank, our people, values and new offices create a great working environment where we can focus on what our customers want. 

Apply now