Concessions Manager

Store Support Centre - Coventry Ansty Park

Competitive plus benefits

Permanent - Full Time

03 May 2017

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Concessions Manager

In a nutshell

To manage the existing concessions partners to ensure that performance against revenue and profit targets are delivered and to ensure concessions partner service standards are maximised.

What I need to do

  • Responsible for maintaining concession income (£23million 2017/18) and for all other revenue costs associated with the estate including utility costs, business rates and professional fees
  • Manage and evaluate the performance of all concessions parties to ensure that SLA Levels are achieved
  • Responsible for managing an accurate concessions database
  • Manage and resolve any escalated store and operational issues with concessions parties
  • Act as principal point of contact for in store and car park concessions partners
  • Take any debt resolution actions necessary. Own the relationship with CBRE for in store concessions and be responsible for the CBRE activities which support concessions, including rent demands and debt reporting, data management and reporting, rent reviews, assessment of turnover rents and obtaining landlord consents
  • Work closely with strategy concessions colleagues to support on all estate management matters for concessions
  • Responsible for obtaining all necessary land lord consent to support new concessions and changing to concessions where such consent is required
  • Where needed amend processes and procedures to improve customer service
  • Manage the concessions assistant on a day to day basis
  • Work with solicitors and Property agents to maintain accurate records of what services are in store and in addition what leases are in place, rent records, debt position and rent reviews
  • Work with the concessions strategy team to ensure that all legal documentation is in place including commercial agreements, contracts, licenses and leases for concessions activity
  • To carry out performance reviews as appropriate on partners to evaluate service standards. Make recommendations to business and engage with other relevant stakeholders including Property Strategy Team, and implement any changes to support improved performance
  • To act as an advisor to the Property Strategy Team on concessions lease and license terms in order to maintain consistency and flexibility across the SSL estate and compliance with head lease terms
  • Support the Property Strategy Team and other stakeholders where appropriate with the landing of new concessions
  • Responsible for ensuring that SSL meets all its obligations to concessions partners, liaising with all relevant stakeholders, such as FM and Stores to ensure complete compliance

How I will succeed

  • Feedback from suppliers, cross functional interfaces
  • Performance against revenue, profit and cost budgets
  • Deliver against set KPI’s
  • Feedback from Concessions Strategy Team

What I need to know

  • Excellent knowledge of the Retail industry and strong commercial awareness across sectors
  • Knowledge of SSL Operations
  • Knowledge of Company systems
  • Cost Structure Knowledge & Skills
  • Negotiation Knowledge & Skills

What I need to show

  • We are trusting each other, working together: Builds great working relationships with colleagues
  • We are making it simpler: Identifies opportunities to make the way we work simpler
  • We are delivering great service, driving sales: Looks for ways of improving service in the team and ensures colleagues understand how what they do influences the customer
  • We are making it happen: Encourages others to deliver results by making decisions and trying new approaches
  • We are treating every pound as our own: Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions
  • We are cheering on our progress: Recognises when colleagues have made great progress and actively acknowledges this

Resources available to me

  • Department administrator
  • Concessions Assistant
  • CBRE
  • Legal advisors


Apply now