Intensive Housing Officer

Salary: £21,423 per annum, (£18.31 per hour), plus travel expenses.

Hours: 22.5 hours per week (working pattern to be agreed)

We are excited to be recruiting for 2 Intensive Housing Officers.  The purpose of the role is to deliver an excellent Intensive Housing Management service to our customers in our Southern areas, either Welwyn Hatfield or Enfield.

You need to be driven to help vulnerable customers, and display our values of compassion, respect and hospitality. Experience of being a Housing Officer or equivalent will be an advantage.  

Please note that we are currently unable to sponsor overseas applicants and eligibility to work in the UK is required.

Skills and Responsibilities – what will you do?

• Complete housing assessments and sign up new tenancy agreements
• Assist Tenants to understand their tenancy and housing management policies 
• Support people using the service in the day-to-day domestic maintenance and safety of their home
• Assist with breaches of occupancy agreements in consultation with support service teams and relevant agencies. Including preparation of notices.
• Use IT systems to log daily notes and all contact with tenants and agencies or services relating to a tenant.
• To instigate and implement Arrears Procedures to ensure the payment of arrears and prepare & monitor payment plans where necessary.
• Promote and sustain a culture within the service that integrates the core values of the charity, i.e. respect, compassion, hospitality, into the day to day life of the services
• Respect people’s right to privacy and maintain confidentiality at all times

Essential Criteria:

• GCSE standard qualifications.
• An ability to demonstrate the core values of the charity
• Ability to work within a service for people with support/care needs.
• Ability to prioritise and manage own workload, time and travel
• Good IT skills and working Knowledge of Microsoft Office packages, particularly Word and Excel.
• Ability to work in a team environment and share knowledge and experience
• Ability to take responsibility and deliver results.
• Good interpersonal skills.
• Good communication skills (written and verbal).
• Good problem-solving skills.

 Desirable Skills:

• Chartered Institute of Housing National Practitioner to level 3 or willingness to attain.
• Experience of the Social Housing Sector and delivery of core housing services and support
• Knowledge of housing benefits and welfare reform in a supported housing environment
• An understanding of housing law and its application within social housing
• An understanding of repairs management including an understanding of health and safety, fire safety and other property standard legislation

Benefits and Rewards:

• Annual leave entitlement of 33 days (pro-rata) including bank and public holidays
• Employee Assistance Programme
• Auto Enrolment Pension Scheme
• Health Cash Plan
• Bike to Work Scheme
• We are an equal opportunities employer
• Excellent training and development opportunities

Open here to view the full Job Description and Person Specification

If you would like an informal discussion about the role please contact Melanie Smith, National Housing Manager by emailing melaniesmith@sjog.org.uk in the first instance. 

Closing Date – Sunday 11^th January 2026.

(Please be aware that applications will be assessed upon receipt and we reserve the right to interview and appoint prior to the closing date).