Intensive Housing Assistant
Salary - £17,095 per annum (£13.15 per hour)
Hours - 25 hours per week
This is a home based role.
We are very excited to be looking to recruit a Housing Assistant to assist the Intensive Housing Management Service Team. This is an exciting opportunity to make a signification contribution to the Team and the Charity as a whole.
As Housing Assistant, you will provide national administrative support and repairs and maintenance support to the Intensive Housing Management (IHM) Services. Your primary role will be to support the IHM service team to deliver a responsive customer service, with occasional tasks to support other services areas as and when required.
Key Duties and Responsibilities:
- To be the first point of contact for repair queries from colleagues, customers, contractors and partners.
- To record works for IHM maintenance operatives working with the Repairs and
- Maintenance Manager.
- Provide administrative support to IHM services nationally and assist the Property Services Team with quotes and invoices.
- Liaise with Intensive Housing Officers to ensure Lettable Standard is achieved.
- Deal with customer requests for repairs, via the council, repairs line or IHM maintenance team.
- Obtain quotes and order furniture and other goods for IHM customers.
- Maintain financial records of all relevant expenditure.
- Assist in the maintenance and upkeep of the fixed asset register, including processing additions, disposals and depreciation.
Essential Criteria:
- An Ability to demonstrate the core values of the charity
- Good IT skills and proven experience in an office environment
- Working knowledge of Microsoft Office packages, particularly Word and Excel
- Accurate recording skills
- Ability to prepare and take minutes
- Good interpersonal and communication skills
- Ability to prioritise and manage own workload
- Ability to work within a service for people with support / care needs
- Ability to concentrate in busy environments
- Excellent organisational skills and problem solving skills
Benefits and Rewards:
- Annual leave entitlement of 33 days (pro-rata) including bank and public holidays
- Employee Assistance Programme
- Auto Enrolment Pension Scheme
- Health Cash Plan
- Bike to Work Scheme
- Excellent training and development opportunities
Closing date: Sunday 11th January 2026
If you would like an informal discussion about the role please contact Melanie Smith, National Housing Manager by emailing melaniesmith@sjog.org.uk in the first instance.
