Team Leader - Birmingham

Full-time | Permanent | Competitive Salary - £32,838.00 per year

Are you a dynamic and compassionate individual with experience in leading teams and a passion for delivering high-quality support to vulnerable adults? Do you speak a second language? Such as Any Asian, Eastern European( Polish, Romanian, Albanian), Arabic? If so, we’d love to hear from you.

We are looking for an experienced Team Leader to join our dedicated team in Birmingham, supporting vulnerable adults who are survivors of Modern day slavery, trafficking and/or homelessness. This role is ideal for someone with a strong understanding of quality, compliance, and governance, and who is confident managing day-to-day operations within a dynamic Operational service.

About the Role

As a Team Leader, you will work closely with the Service Manager and National Lead to oversee the daily running of the service, supporting a diverse team and ensuring we maintain the highest standards of Support and compliance. This is a hands-on role that requires resilience, empathy, and the ability to think on your feet in a fast-paced environment.

Key Responsibilities

• Support the effective leadership of a staff team delivering person-centred support
• Assist with operational planning, quality audits, and day-to-day compliance
• Undertake risk assessments and help ensure governance standards are met, while delivering successful KPIs and SLAs of the home office contract,
• Promote a culture of learning, safety, and accountability
• Liaise with external agencies and support service users in their journey to independence
• Contribute to basic financial monitoring and service reporting
• Oversee H&S and Infection Control of safehouses and provide safe environment to SUs and staff.

Essential Criteria

• Level 3 qualification in Health and Social Care (or willingness to work towards it)
• Proven experience supporting or managing teams in a care/support setting
• Understanding of safeguarding, risk management, and person-centred support
• Awareness of Modern Slavery & Trafficking standards (training can be provided)
• Comfortable working with systems and ledgers (basic finance)
• Ability to adapt in a fast-paced contract-led environment
• Fluent in a second language
• Strong interpersonal, communication, and organizational skills
• Confident using IT systems for reporting and communication

This is an excellent opportunity for someone looking to take the next step in their career within a values-driven organization committed to making a real difference.

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