Transport Supervisors (Lowestoft)

We’re entering an exciting phase of growth, and we’re looking for proactive and people-oriented Transport Supervisors to join our Operations Team. If you’re someone who thrives in a fast paced environment, enjoys problem solving on the move, and takes pride in delivering excellence — this is your chance to make a real impact, all whilst contributing to one of the UK’s most exciting infrastructure projects.

You’ll play a vital role in overseeing the safe and efficient flow of our drivers and services from depot to road and back again. You’ll be the go-to person for on-the-ground leadership, keeping safety, service quality, and customer experience at the heart of everything you do.

Shift pattern: rotational 4 on 4 off shift pattern (including weekends)
Working hours: 39hrs over 4 days, start & finish times will vary between 0400 – 2115hrs

12 month fixed term contract with a view to becoming permanent.

Summary of main responsibilities:
• Championing behavioural safety and having positive safety conversations with colleagues whilst challenging unacceptable behaviours
• Supervising and recording daily vehicle arrivals and departures
• Identifying and resolving daily operational issues including scheduling and allocation, vehicle issues and driver queries
• Escalating key concerns which cannot be resolved immediately to your line manager whilst providing proactive suggestions for resolutions in a timely manner
• Proactively engaging with customers, giving information about service arrivals and departures and managing queues
• Completing an accurate and concise record of passenger numbers

Skills / experience required:
Essential:
• Supervisory experience
• Good understanding of IT
• A flexible approach to working hours as we are likely to become a 24/7 business.
Desirable:
• Experienced in delivering a high level of customer service and dealing with complaints
• Management experience

Qualifications / knowledge required:
Essential:
• Driving Licence
• IOSH Working Safely (Training can be provided)
• Banks Person Trained (Training can be provided)
Desirable:
• Influencer Training
• L3 Team Leader qualification
• PCV/CPC Licence Holder
• First Aid Trained
• CSCS/CCNSG (Training Provided)
• Level 3 Health & Safety Supervisor
• Knowledge of the transport sector

Please note:
All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) checks and hold or obtain a DBS certificate.

SPS welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age.