Admin Navigator - 2427
Spurgeons is one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support vulnerable children and their families. We deliver projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face. We are passionate about the work we do and need equally committed members on our team to help us achieve those goals.
ABOUT US
Welcome to Spurgeons Wiltshire Family Hub, where families come first. We're dedicated to supporting families and young people from early years to young adulthood. Our comprehensive services include personalised one-on-one support, dynamic parenting advice and groups, assistance with accessing vital statutory and community services. We also have a digital family hub available 24/7. What sets us apart is our amazing team of dedicated professionals who are passionate about making a difference. We provide compassionate guidance, while connecting families with essential resources, and champion their well-being. Together, we're building stronger, more resilient communities, one family at a time.
ABOUT THE ROLE
Join our dynamic team as an Admin Navigator in the Wiltshire Family Hub, where every interaction counts and every step forward marks positive change. As an Admin Navigator for Wiltshire Family Hubs, you will be the linchpin connecting families to vital resources and services. Your organisational prowess and compassionate approach will empower families, ensuring they receive the support they need seamlessly. Join us in making a positive impact on the lives of Wiltshire families, contributing to the harmony and well-being of our community through efficient and empathetic administrative navigation. Please note this role is based at County Hall in Trowbridge but there is an expectation that the successful applicant would be able to travel to other hubs within Wiltshire as needed.
ABOUT YOU
Join our dynamic team at Wiltshire Family Hub, where every interaction counts and every step forward marks positive change. We're seeking individuals who are approachable, confident, and detail orientated, with a self-motivated and quality driven mindset. Organised with good knowledge of administrative processes and digital tools used in administration is essential, along with excellent listening skills and a persistent approach to problem-solving. Your self-motivation and quality-driven mindset will ensure compassionate and effective support for all. Experience in an administrative role is essential, preferably within a family service or community support setting. You should also have experience in a customer service or support role, providing assistance and information for individuals and or families. If you're a self-motivated team player ready to make a real difference in the lives of families, we invite you to join our dedicated team at the Wiltshire Family Hub.
BENEFITS
• Continuous professional development
• Regular support through supervision, appraisal & well-being initiatives
• In house learning platform
• Generous pension scheme
• Employee Assistance Programme
• Healthcare cash plan
• Charity discount scheme
Closing date: 1st December 2024
Shortlisting date: 3rd December 2024
Interview date: 12th December 2024
Please click here to view more details in the Job Description/Person Specification.
If you want to find out more about working at Spurgeons please visit our website.
We are committed to safeguarding the welfare of children and young people we serve. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure.
Spurgeons aim to be a Living Wage Employer.
We actively encourage applications from a broad and deep range of backgrounds and experiences. We are a Disability Confident Employer.
