Trainee bus driver - customer service responsibilities

Location: Cambridge

Hours: guaranteed 40 hours, 5 days over 7

Qualifications: Basic English and Maths required, all training provided

Contract Type: Permanent

Salary: £12.03 p/h, circa £27,500 p.a. (fully qualified, intro training rate applicable)

Trainee bus driver - customer service responsibilities

We have a fantastic opportunity for anyone looking to drive their career forwards and become a trainee bus driver. This role would suit someone that is in a customer service, retail, care, hospitality or driving role or with relevant experience. 

We’re looking for enthusiastic, helpful and customer focused people to join our leading bus company and benefit from a rewarding career and training program. You could join the Stagecoach family in Cambridge and become part of an inspiring team.

Duties and responsibilities:

  • Interacting with customers and making sure they enjoy a safe, pleasant and comfortable journey
  • Ensuring the vehicle is driven safely at all times to the high company standards
  • Issuing tickets and collecting fares

Full, paid training will be provided, including:

  • Training to obtain a PCV licence
  • Vehicle and route familiarisation
  • Ticket machine and ticket type training
  • Introduction to company/depot systems, procedures and policies
  • Periodic work related training throughout your career, maintaining a DQC. 

Working week

  • Monday - Sunday. Weekly hours will also vary. Shifts TBC. 
  • There are a number of rotas available, created to suit differing expectations. 

Desired skills

  • Previous customer service experience would be a distinct advantage
  • A basic knowledge of Health and Safety regulations would also be an advantage
  • The ability to converse with people from different backgrounds

Essential criteria:

  • Full clean license for those holding the license less than 2 years
  • 6 or less penalty points on driving license
  • Must not have had a driving ban in the last 5 years
  • Must weigh less than 18 stone (114kg)


  • Full-time, permanent job perspective.
  • Guarantee of 40 hours per week. average rota 44 hours per week. 
  • £12.03 p/h,  circa £27,500 p/a 
  • Overtime available
  • Pay enhancements available
  • 30 days holiday per annum (including bank holidays)

Other information

The Company offers an attractive remuneration package, including smart uniform, free local bus travel for employees and their spouses/partners and great pension benefits.


Applicant data may be shared with Interserve Learning & Employment should your application be considered for the Passenger Transport Bus Driver Apprenticeship pathway. 



Apply now

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