Customer Service Director

Location: Chichester

Hours: To Be Confirmed


Contract Type: Permanent

Salary: Competitive

Customer Service Director

Stagecoach South runs around 500 vehicles from 8 locations throughout Hampshire, West Sussex and Surrey, predominantly on commercial bus services, but we also operate contract services for Councils, Education establishments and large local employers as well as a number of special event services


We have some exciting growth and development plans and we are looking for a pro-active, experienced and ambitious individual to join the Company’s senior management team in the role of Customer Services Director.


The role:

Your overall objective is to ensure that Stagecoach South is able to deliver its products and services in a way which is truly focussed on the needs of the Customer and contributes positively to the overall objectives of the business


To achieve this you will...........


.....Specify and plan the delivery of our network of services across the business to ensure that all financial targets and customer KPIs are delivered in a timely and sustainable fashion

.....Lead, develop and implement a customer service strategy for the business which is clearly aligned with the brand values and behaviours of Stagecoach UK Bus 

.....Lead the creation and implementation of sales and marketing plans which support our drive to deliver sustainable and profitable top line growth

.....Use clear, logical analysis and research to devise and implement a pricing strategy for the business which can grow yields and attract incremental passenger volume

.....Devise and develop business cases for investment in people and resources which support the delivery of the annual budget and three year strategic plan for the business

.....Develop the sales channel strategy for the business ensuring maximum benefit from an optimal mix of online and offline channels


Stagecoach are an award winning, innovative company and our recently launched ‘Fit for the Future’ change program will ensure we stay that way. Reporting to the Managing Director, you will play a key role by bringing in some new thinking and putting the customer at the heart of all that we do.


In return we offer a competitive salary package commensurate with the role and great long-term career prospects within a renowned International transport group. But above all we offer the chance to make a real difference. 


The South Coast is a wonderful place to live and work with everything from sleepy villages to vibrant cities, all surrounded by stunning countryside, much of it in the South Downs National Park.


Please attach a CV with your application. Interviews will be held on the 30th July.

Apply now

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