Helpline Advisor

Role: Call Centre

Legal Field: Clinical Negligence, Commercial, Consumer Rights, Criminal, Discrimination, Family and Child Care, Housing, Human Rights/Civil Liberties, Residential Conveyancing, Wills and Probate

Location: Wigan Investment Centre

Hours: 2 Different Shift Patterns Available (please see job description)

Salary: £16,216.20 Pro Rata

Contract Type: Permanent

Closing Date: 24 September 2021

Helpline Advisor Apply now

Helpline Advisor x 2

Location: Wigan

Hours: (2 different shift patterns available as follows)

Weds , Thurs & Fri 5pm – 9pm


Monday – Wednesday 5:00pm – 9:00pm

Salary: £16,216.20

Please note that with this role, you will be working bank and public holidays.

Do you thrive on delivering exceptional customer service in a professional environment? Are you interested in a career in an award winning law firm? We are looking for a confident and enthusiastic person to join our legal call centre. You will have an exceptional telephone manner to deliver excellent customer service to new and prospective clients.  If the following information about the firm, team and role appeal to you we would welcome your application

About the Role

Responsible for dealing with new legal helpline enquiries and giving basic legal advice over the telephone, and identifying the options of how to proceed, which may include consideration of policy cover under the legal expenses insurance policies in our Out of Hours Service (weekdays after 5pm, and weekends subject to shift patterns e.g. 9am-5pm, 11am-7pm).

To offer excellent customer service on all calls and proactively ensure that enquiries are processed in the correct manner in accordance with service level agreements.

Full training is provided on how to provide telephone legal advice and that the legal helpline role gives a fantastic grounding in the technique of providing legal advice and management of client expectations.

About you:

As a helpline advisor you will be able to demonstrate a positive, enthusiastic and professional manner and a commitment to delivering excellent customer service whilst working in a fast paced environment. You will have excellent call control skills. Having legal experience isn’t necessary for this role, as full training will be provided.

About the Team

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About us

Stephensons is an award winning, top 150 law firm with a strong commitment to the future growth and development of the business. With an ambitious mind set, yet approachable and down to earth attitude, Stephensons provides an exciting place for long term career development and progression. Whilst we do look for highly motivated and driven individuals, we also have a strong commitment to work life balance and flexibility.

What’s on offer?

  • Competitive salary and holiday entitlement
  • Flexible working
  • Free parking
  • Holiday sale & purchase scheme
  • Season ticket travel/parking permit loans
  • Cycle to work scheme
  • Payroll giving scheme
  • Social events
  • Internal referral scheme