HR Business Partner

Location: The Entertainer Head Office

Contract Type: Permanent

Hours Per Week: 39.5

Salary: £40-50K plus profit related bonus

HR Business Partner

It's hard to imagine that the first Entertainer store only opened back in 1981. Today The Entertainer is the U.K.’s Largest Independent Toy Retailer. We have over 170 UK stores stretched across England, Wales, Scotland, Northern Ireland and the islands and we are still growing!  We have several flagship regional stores including the Bullring, Birmingham and our two Westfield London stores. We are also partnering with a growing number of retailers to showcase our brand selling our toys in their retail space. We also sell toys online via our website and other partner channels.


As a business, we own the Early Learning Centre, and Totally Toys brands as well as our own brand Addo Play. Outside of the UK we own the Poly Jugetes toy shops in Spain plus numerous Entertainer and Early Learning Centre international franchise partnerships.


With our Group Head Office based in Buckinghamshire we are focused on success. All of the projects that we undertake are to improve the business and to allow us to become a recognised high street name. We will also make sure that we offer progression to our team members and ensure that our values support everything that we do to achieve our goals.

We offer a standard 39.5 hour contract as well as a supportive Blended Working Policy which includes homeworking.

Your rewards will include: Profit Related Bonus, 20% Toy Discount, Life Cover, Payroll Giving, Pension, High Street & Leisure Discounts and Cycle to Work schemes.

Based at our Head Office in Amersham you will be working in our busy People function supporting a network of over 170 locations and in excess of 1600 employees. Working closely with the Head of People and the HR Operations Manager your main objective will be to support HR strategy and best practice across The Entertainer Group (TEG) whilst protecting and nurturing our core people values.

The role will be varied and diverse with responsibility for our HR systems and processes including contracts of employment, terms and conditions, legislative compliance, and specific HR & people projects. You will also offer support to the leadership team in developing their organisational structures and job roles, as well as supporting with change management and employee relations issues alongside the ER team.

To be successful you will be an experienced HR professional with great communication skills and adept at relationship building. You will be able to combine your in depth understanding of employment law best practice with sound commercial awareness allowing you to shape and influence the culture and operational practices of the business.

Retail is fast paced, and things never stand still at The Entertainer so you will also need to be energetic and embrace change with a diplomatic and decisive can-do attitude.

This is primarily an office-based role however business travel will be required. You must also hold a full UK driving license with a minimum of one year’s driving experience.


  • Design and implementation of consistent HR processes and practices across multiple business units and locations including Addo UK & Hong Kong including policy development and tech solutions.
  • Responsibility for group employee contracts and written terms and conditions including Company handbooks and contract harmonisation projects.
  • To assist the HR Operations Manager in research and communication of key territory employment law changes and compliance.
  • Scoping and drafting of relevant key HR policies and group wide communications
  • Supporting the Head of People in developing organisational structures and job evaluations.
  • To support and assist in the management and delivery of strategic HR projects and initiatives.
  • Responsibility for completion and monitoring of IR35 CEST checks.
  • Delivery of HR education via blended learning including training workshops & online content.
  • Implementation of change management processes including TUPE, redundancy, & outsourcing projects.
  • Support the HR Operations Manager with central employee relations case management and intervention including absence, capability and disciplinary and grievance issues.

Skills & Experience

  1. At least 3 years practical experience in a hands-on HR partnering role within an SME or larger organisation ideally within a group structure
  2. CIPD qualified at Level 5 or above or equivalent
  3. Must have a good knowledge of current UK employment legislation. Additional knowledge of Spanish or Hong Kong legislation an advantage.
  4. Practical experience of TUPE and organisational change management
  5. Experience within retail or working with a dispersed workforce an advantage
  6. A good understanding of MS Office including PowerPoint, Word and Excel
  7. Logical and analytical with a natural ability to persuade and influence senior leaders
  8. Excellent written and verbal communication skills
  9. Ability to self-manage projects though to conclusion
  10. Knowledge of Zellis Resourclink HRIS an advantage
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