IT Operator

Location: The Entertainer Head Office

Contract Type: Permanent

Hours Per Week: 42.5

Salary: £26-28K plus profit related bonus

IT Operator

It’s hard to imagine that the first Entertainer store only opened back in 1981. Today The Entertainer is the U.K.’s Largest Independent Toy Retailer. In the UK we operate over 162 UK stores stretched across England, Wales, Scotland, Northern Ireland and the islands!  As a business, we also own the Early Learning Centre and Totally Toys brands, both of which are represented through the UK and international partnerships including Matalan and Mothercare. Outside of the UK we also manage a chain of toy stores in both Spain and Malta plus a growing number of  Entertainer and Early Learning Centre franchise partnerships across the globe. We also own a brand toy supplier Addo Play – which supplies our stores and other retailers across the globe.

The Group Head Office is based in Buckinghamshire

Toy retailing is demanding and fast paced but also fun and every day brings new challenges and opportunities. We are also a family run company that truly cares about our people, our customers and the communities in which we trade.

Your rewards include Profit Related Bonus, 20% Toy Discount, Life Cover, Payroll Giving, Pension, High Street & Leisure Discounts and Cycle to Work schemes.

Working within the IT Operations Team, your main objective will be to ensure that all of the business IT systems are monitored.  This will include responsibility for the identification of interface errors and IT batch processing failures, managing these issues through to resolution.

You will be an experienced support person with a sound understanding of retail IT landscapes and a good understanding of retail business processes.

The role will require out of hours shift work, initially covering 6 am to 10 pm but evolving over time to 24-hour cover.




  • Become the main point of contact for all alerts and problems from all areas of IT.
  • Act as a clear communications channel to the support teams of issues highlighted.
  • Escalation to management all major operations and production issues.
  • Liaising with 3rd party vendors and external support.
  • Manage batch and interface jobs.
  • Input into problem management and change management.
  • Undertake system administration tasks as needed.
  • Undertake security patching across all IT systems and follow the IT Change Control process.
  • Assist with the running of the annual audit reports and escalate compliance concerns.
  • To recommend improvements to enhance the delivery and reliability of production systems.
  • Improve production operations by identifying any process that can be automated and highlight to management.

Skills & Experience

  1. 2+ year’s operational experience in a retail environment.
  2. Good knowledge of typical retail IT landscapes.
  3. Highly driven, self-motivated & confident to succeed under pressure.
  4. Excellent reporting & communication skills to IT & Business teams.
  5. Able to cope with several concurrent tasks.




Apply now