Operations Executive

Location: Addo

Contract Type: Permanent

Hours Per Week: Confirmed in the Job Details

Salary: £21k

Operations Executive

Addo Play is a British toy company. Our UK retail partner is The Entertainer, but as a global toy company, we also sell our toys in over 30 countries.  Our toy story started in 2015 with a vision to create a new fresh toy company which would inspire hundreds of ways to play, every day. We aim to create intelligently designed, safe, trustworthy toys at outstanding value.

 

Your rewards include:

- Birthday Leave plus 33 days holiday (including Bank Holidays)

- Generous Toy Discount

- High Street & Leisure Discounts

- Payroll Giving

- Enhanced Maternity & Paternity Pay

- Cycle to Work scheme

- Profit Related Bonus

- Life Cover

- Pension

 

Addo Play is a British toy company. Our UK retail partner is The Entertainer, but as a global toy company, we also sell our toys in over 30 countries.  Our toy story started in 2015 with a vision to create a new fresh toy company which would inspire hundreds of ways to play, every day. We aim to create intelligently designed, safe, trustworthy toys at outstanding value.

We have a fabulous opportunity for an office-based, entry-level Operations Executive to join our highly inspiring British toy brand based in the Addo Play Head Office, Amersham, Bucks.

This is the ideal opportunity for someone looking to start a career in Operations and/or Supply Chain Management within the Toy Sector.

Who We Are:

Addo Play are a dynamic global toy company creating trustworthy toys at outstanding quality and value. We care about all the little details meaning that all our toys are thoughtfully designed. We passionately believe in the joy and benefit that each toy brings through play. Addo Play is driven by an ambitious team whose passion, ethics, energy and sense of fun goes into everything we do. Each team member is selected for their unique talent and because they are amazing at what they do.

About You:

The perfect candidate will be a recent graduate or is currently in an Operations Assistant role. You are helpful, analytical, proactive, highly organised with a tireless work ethic and have a great attention to detail. A natural team player with a positive can-do attitude.

Reporting to the Customer Service Manager and working closely with supply chain colleagues in Hong Kong, you will assist in the management of customer accounts from order entry to delivery.

As a key point of contact you will be responsible for helping to optimise long-term relationships with our partners.

Acting as a customer advocate within Addo, you will play a key role in facilitating effective customer communication between sales & operations, aimed at enhancing the overall customer experience.

 

Responsibilities:

Sales order processing:

  • Advising customers on order placement and delivery planning.
  • Order reviews / sales order entry.
  • Monitoring & championing on time delivery.
  • Administration of customer order portals.
  • Order amendments & cancellations.

Customer relationship management:

  • Responding to customer requests / enquiries about Addo products & service.
  • Anticipating / preventing issues / resolving complaints.
  • Championing customer requirements within Addo, liaising cross functionally to ensure that customer order expectations are understood and met.
  • Developing & documenting customer insight / knowledge. Offering proactive support to enhance the customer experience.
  • Keeping customers up to date regarding Addo products and services.
    • Promotional activity.
    • Upselling related products / services.

Maintaining management information in relation to customer accounts & open orders:

  • ERP database updates.
  • Preparing open order reports.
  • On time delivery metrics & order delay reporting.

Collating and analysing customer sales data & feedback:

  • Providing insight on sales data by account.

Skills & Experience:

  • Team player with a courteous and helpful manner.
  • A clear confident communicator both written and verbally.
  • The ability to listen carefully and convey information clearly.
  • A good level of numeracy and proficiency in Excel, as well as other Microsoft Office products.
  • Knowledge of VLOOKUP and Pivot Tables is an advantage.
  • Comfortable dealing with a range of customer service situations.
  • Experience in a B2B customer service environment, ideally gained within a consumer goods / retail.
  • Previous experience of order processing via the use of ERP systems.
  • Full UK driving license would be advantageous.

It's our responsibility to ensure anyone we employ is legally entitled to work in the UK. Please confirm that you meet this requirement and will be able to provide evidence to support this at the interview stage if selected.

Your Superpowers:

  • Friendly individual, demonstrating a high level of empathy.
  • Excellent interpersonal skills.
  • Diligent and accurate worker, with a keen attention to detail.
  • Numerate and mathematically minded.
  • A fast worker, organised and self-motivated.
  • Quick learner

This is a fantastic opportunity for the successful candidate to become part of a small and close-knit team where the variety of work will keep you challenged.

The entry-level role is perfect if you are looking to start a career in Operations or Supply Chain Management. You will get full training and support from a highly experienced team.

Our first question to you will be; What is your favourite toy and why?

The hours are 39.5 hours per week Monday-Friday

 

 

 

Apply now