Facilities & Maintenance Manager

Location: The Entertainer Head Office

Contract Type: Permanent

Hours Per Week: 39.5

Salary: £40-45k,plus profit related bonus

Facilities & Maintenance Manager

It's hard to imagine that the first Entertainer store only opened back in 1981. Today The Entertainer is the U.K.’s Largest Independent Toy Retailer. We have over 170 UK stores stretched across England, Wales, Scotland, Northern Ireland and the islands and we are still growing! We are also partnering with a growing number of retailers to showcase our brand selling our toys in their retail space, and we sell toys online via our website www.TheToyShop.com and other partner channels!

As a business, we own the Early Learning Centre, and Totally Toys brands as well as our own brand Addo Play. Outside of the UK we own the Poly Juguetes toy shops in Spain plus numerous Entertainer and Early Learning Centre international franchise partnerships.


We offer a standard 39.5 hour contract as well as a supportive Blended Working Policy which includes homeworking.


Your rewards will include:

- Birthday Leave plus 33 days holiday (including Bank Holidays)

- Generous Toy Discount

- High Street & Leisure Discounts

- Payroll Giving

- Enhanced Maternity & Paternity Pay

- Cycle to Work scheme

- Profit Related Bonus

- Life Cover

- Pension


Working in our busy Property team, this role will have full responsibility for maintenance and facilities of the central and retail estate. You will be responsible for the effective delivery of maintenance services to the portfolio of stores, the central offices and warehouses across the UK. You will use your experience of facilities management and your understanding of the business to build and implement initiatives and ideas to deliver improved efficiencies as the business expands.


You will be an experienced Facilities and Maintenance Manager with at least 3-5 years’ experience in a multisite retail or similar type of business. Adept at managing budgets and getting best value from your contractors, you will be a people person and have experience of negotiating and agreeing contracts. You will be comfortable in setting high standards for yourself and your teams. You will be forward thinking, be able to plan and implement pro-active and re-active service plans to tight budgets and controls.


  • Deliver good customer service for planned and reactive maintenance across the retail estate.
  • Build external relationships with key contractors to provide value for money service contracts with accountable SLA’s.
  • You will plan and manage the budget plans and spend across planned and reactive maintenance contracts. With annual and quarterly reviews.
  • Build and develop relationships across departments to provide clear plans and communication for the maintenance department.
  • Manage all utility contracts providing detail of usage and making recommendations to control usage and manage costs across stores and central operation.
  • Central and warehouse support and management of requested repairs, and 3rd party contracts.
  • Support central business continuity plans ensuring all relevant equipment is installed and maintained.
  • Build and implement new initiatives to improve efficiency across the estate as the business develops.
  • Plan and coordinate mid to long term investment on estate assets providing improved service and estate condition.
  • Provide training and development for team members to improve service level to the stores and retail estate.
  • Support and / or implement key building/ maintenance projects across the business.
  • Regularly communicate and provide essential update to Heads of Department. Be the point of contact for all building and support service issues.

Skills & Experience

  1. Minimum 3-5 years Facilities and Maintenance Retail or similar experience.
  2. BIFM qualification preferred
  3. Excellent understanding and knowledge of maintenance, contractor tender and cost planning.
  4. Managing national multi sites including retail stores, head office and warehouse locations essential
  5. Ability to review, develop and improve internal processes with a track record of implementing best practice and SOP’s, in line with business growth.
  6. Excellent working knowledge of legal, H&S and compliance documentation.
  7. Full UK driving license is required in order to visit our sites across the UK
Apply now